Housekeeping Coordinator - Miami
1 day ago
Job description
Organization- Andaz Miami BeachSummary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach.
The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline.Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami.
Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position SummaryThe Housekeeping Coordinator's primary responsibility is to support the daily coordination of the Housekeeping operations.
The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up.
Critical aspects of the role are communicating room status, receiving & dispatching requests /tasks to all key contacts; ensuring a smooth and efficient operation of the department.
The Housekeeping Coordinator works closely with the Engineering, Front Office and Food and Beverage departments.Position Responsibilities/ Essential Functions
Generate operational reports for the coordination of the Housekeeping department;
Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests;
Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner.
Process requests and delegates work assignments in a timely manner while adhering to brand standards.
Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and Engagement activities.
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
Maintain complete knowledge of all Housekeeping services, outlets, hotel areas/features and hours of operation.
Assist other housekeeping employees in maintaining clean and organized work and public areas.
Qualifications
A minimum of a Hospitality Diploma or related field;
A minimum of one (1) year Housekeeping experience is required;
At least one-year administrative experience.
Excellent computer skills, especially Microsoft Suite.
Attention to detail.
Excellent verbal and communication skills.
Must be able to work on tasks with minimum to no supervision
Knowledge of hotel operations and the interdependence of each department;
Positive attitude:
Willingness to "go the extra mile to get the job done";
Ability to prioritize tasks/needs of internal and external customers;
Proven business communication (verbal and written) skills;
Ability to effectively multi-task; excellent organizational skills;
Ability to demonstrate care and empathy to both internal and external guests
Must be able to work a flexible schedule inclusive of weekends.
As an Andaz Miami Beach colleague, you will enjoy the following benefits:
Free room nights, Discounted and Friends & Family Room Rates
Medical, Dental, and Vision Insurance with only a 30-day waiting period
401K with company match
Free Parking
Generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards.
Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.
At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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