Business Enablement Support - United States - Atlantic Partners

    Atlantic Partners
    Atlantic Partners United States

    1 week ago

    Description
    Scope of Work
    The contractor will assist the Business Enablement team in managing and streamlining intake processes, documentation, and basic analysis tasks. Responsibilities include:
    • Documentation Creation
      • Draft and maintain business process documentation, intake forms, and meeting notes.
      • Organize and standardize templates for BRM deliverables.
    • Lightweight Analysis
      • Categorize requests based on predefined criteria (e.g., business domain, urgency).
      • Summarize findings for BRM team review.
      • Produce simple visualizations and reports (e.g, Excel, dashboards) to depict request trends and patterns.
      • Identify opportunities for process improvement based on observed intake patterns
    • Intake Management and Quality Control
      • Monitor intake channels (e.g., email, ServiceNow) for new requests.
      • Perform initial review of incoming requests for completeness and clarity
      • Route requests to appropriate BRM team members or support teams.
      • Track request status and follow up as needed to ensure timely resolution.
      • Perform basic data entry as required
    Qualifications
    • Strong written and verbal communication skills.
    • Detail-oriented with ability to organize and structure information clearly.
    • Basic analytical skills (e.g., ability to interpret request details and categorize).
    • Comfortable working independently and remotely.
    • Familiarity with productivity tools (e.g., Microsoft Office Suite, SharePoint, Teams).
    • Interest in business analysis or enterprise processes.
    Preferred Skills:
    • Familiarity with Enterprise IT Service Management tools (e.g., ServiceNow)
    • Understanding of project management concepts, practices, and nomenclature
    • Basic experience with data visualization tools (e.g., Power Bi)
    What This Role Is NOT
    • No in-person presence required.
    • No operational or technical support responsibilities.
    • No decision-making authority; role is limited to administrative assistance.

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