-
Helpdesk Analyst
2 weeks ago
American Civil Liberties Union San Francisco, United StatesThe ACLU seeks a full-time position of Helpdesk Analyst in the Information Technology Department of the ACLUs National office in San Francisco, CA. This is a hybrid role that has in-office requirements of four (4) days per week. The Information Tech Information Technology, Analys ...
-
Helpdesk Support Analyst/ Switchboard Operator
2 weeks ago
Insight Global West Valley City, United StatesInsight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point of contact for existing and potential clients, and you will be fielding incoming calls. You can expect to take around 100 calls per da ...
-
Senior Information Technology Analyst
1 week ago
LHH San Francisco, United StatesLHH Recruitment Solutions is looking for a Senior IT Analyst a health and wellness company company located in the heart of San Francisco, who has a dynamic team that values innovation, efficiency, and the power of technology to solve problems. · This position is a Direct Hire, Fu ...
-
School IT Support Specialist
1 day ago
Financial Services IT San Francisco, United StatesJob Description · Job Description · Would you like to work at a leading independent high school? · Do you enjoy working with a students, faculty, and a variety of technologies each day? · Do you excel at providing technology solutions to smart, driven individuals? · If you answ ...
-
Logistics Analyst
5 days ago
Cognizant North America San Francisco, United StatesCognizant is a large IT consulting firm that leverages modern technologies to transform businesses. We are seeking a · Logistics Analyst · to join our growing team. Although the posting is listed in San Francisco, this role is fully onsite in · Palo Alto, CA . · About The Role ...
-
School IT Support Specialist
1 week ago
Financial Services IT San Francisco, United StatesJob Description · Job DescriptionWould you like to work at a leading independent high school? · Do you enjoy working with a students, faculty, and a variety of technologies each day? · Do you excel at providing technology solutions to smart, driven individuals? · If you answered ...
-
Senior Workday Solution Analyst
1 week ago
Swinerton San Francisco, United StatesJ12743 · POSITION RESPONSIBILITIES AND DUTIES · Demonstrate Workday system knowledge used in troubleshooting, assisting with configuration, enhancement, maintenance, and testing of the system. · Strong focus on customer satisfaction and able to build positive relationships wit ...
-
Customer Success Manager
1 week ago
Enable International San Francisco, United StatesCustomer Success Customer Success Management / · At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning ...
-
Customer Success Manager
1 week ago
Enable San Francisco, United StatesAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retai ...
-
Logistics Analyst
1 week ago
Cognizant San Francisco, United StatesCognizant is a large IT consulting firm that leverages modern technologies to transform businesses. We are seeking a **Logistics Analyst** to join our growing team. Although the posting is listed in San Francisco, this role is fully onsite in **Palo Alto, CA**. · **About The Role ...
-
Security Engineering Operations Manager
1 month ago
Gusto San Francisco, United States Full timeAbout Gusto · Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York ...
-
Customer Success Manager
1 month ago
Enable San Francisco, United States Full timeAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retai ...
-
Senior Workday Solution Analyst
1 week ago
Swinerton Concord, United StatesJob Description Summary: · Act as Workday generalist and assist with tier I to III level tickets supporting Workday users and team · Job Description: · POSITION RESPONSIBILITIES AND DUTIES Demonstrate Workday system knowledge used in troubleshooting, assisting with configurati ...
-
IT&Office Purchasing Analyst
2 weeks ago
Givaudan Martinez, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product a ...
-
Desktop Support Technician
3 weeks ago
Collabera Redwood City, United StatesJob Description · Job Description · Pay Range : $29-30/ hr · Job Title - Helpdesk-Analyst · Location - Redwood City, CA 94063 Onsite · Duration - 06 months + possible FTE based on performance · Day to Day Responsibilities · A combination of 1st line resolution over the phone ...
-
Surveillance Quality Assurance Analyst
2 weeks ago
Info Way Solutions Fremont, United StatesHi Professionals, · Hope you are doing good · This is Jayaraman from Info Way Solutions, LLC We have job opening for PROGRAM MANAGER and the detailed Job description is given below: · Kindly check the JD and share your views · Surveillance Quality Assurance Analyst · Tallaha ...
Partner Helpdesk Analyst - West Valley City, United States - ICONMA
Description
Partner Helpdesk Analyst
Location:
Salt Lake City, UT
Duration: 12 months
Description:
Your Impact:
The Client' Senior Service Desk team provides the highest level of technical support to the top executives of the firm globally operating 24/7 and 365 days a year.
The team works in a high paced environment and collaborates with various teams globally to provide in and out of office technical support for our partners and their clients.
Our team has the ability to stay calm in highly stressful situations and are instrumental in making sure that our clients' concerns are addressed with the highest level of professionalism and accuracy.
Working for this team is a great opportunity to experience the high paced and dynamic environment of Client.The ability to multitask, think on your feet and maintain a highly professional presence while working in this team will be crucial to your success.
You will also have the chance to work alongside highly motivated and experienced engineers, work with and support cutting edge technology and applications.
Our Impact:
The Technology Division:
Our team of engineers builds solutions to the most complex problems.
We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds.
We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies.
Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
Responsibilities:
Must be client-focused with ability to provide white-glove treatment to our clients.
Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
ddress client requests and issues via phone or email.Provide world class quality of service to our clients throughout the resolution process.
Engage engineering teams and product owners to assist with troubleshooting as needed.
Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.Maintain effective documentation by regularly reviewing and updating knowledgebase content.
Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Skills:
Basic Qualifications
Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
Solid technical knowledge, troubleshooting skills and support experience with the following:Zoom
Microsoft Windows platform (Windows 7, 10) Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook
Good understanding of the Microsoft Office products such as Word, Excel, and Power Point.
Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
bility to perform Mobile OS (iOS/Android) application troubleshooting.
Team player mentality, collaborative, self-learner and self-motivated.
Good understanding of English and good communication skills is a must.
Strong customer service skills and focus on ownership throughout the resolution process.
For our Asia language support team, hours of operation would match with region of support based on language spoken.
Preferred Qualifications:
The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.
Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Keywords:
Education:
High School Diploma Required
