Customer Account Rep - Solana Beach, United States - Interplace

Description

This position is responsible for customer account management, ensure our customers' needs are met and to ensure products are delivered in a timely manner to achieve the highest level of customer satisfaction.

• Primary liaison to the customer accounts for all order, delivery and critical issues.
• Manage customer accounts by entering, verifying, and confirming customer orders (including EDI orders); monitoring and expediting orders with the planning department to support customer requirements.
• Maintain regular communication with customer accounts regarding orders, schedules and any other supply chain related issues.
• Review and analyze customer requirements as needed to ensure correct information is in the system.
• Act as team member and fill in for other CSR's as needed to assure full coverage on all customer accounts.

• Knowledge of order management, material planning and inventory management preferred.
• Knowledge of Microsoft Word and Excel, and other software as required.
• Experience with MRP or ERP software preferred.
• Ability to pay close attention to detail and multitask.
• Ability to communicate with co-workers, customers, and business contacts in a courteous and professional manner; both written and orally, including effective business writing.
• Ability to work independently with general supervision.