Sr Enterprise Customer Success Manager - Los Angeles
1 day ago
Job summary:
At T-Mobile we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers All team members receive a competitive base salary and compensation package this is Total Rewards Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401k and access to free year-round money coaches That s how we re UNSTOPPABLE for our employees Job Overview This role is a highly strategic executive-facing leadership position within T-Mobile for Business purpose-built to own and drive the exceptionally complex high-visibility commercial operational ecosystem of a single highly strategic enterprise customer The Senior Enterprise Customer Success Manager holds end-to-end accountability for customer success strategy serving as the primary executive liaison commercial intake authority orchestration lead across all customer-facing initiatives This role leads cross-functional engagement across internal external stakeholders including executive leadership organizing committees affiliates sponsors partners athletes country-represented delegations Acting as central point of strategic alignment CEO anticipates enterprise-level risks opportunities influences outcomes without direct authority ensuring delivery against business operational reputational objectives Role operates with degree of autonomy executive trust regularly engaging senior leaders accountable project owners complex matrix organization drive prioritization resolve escalations enable informed decision-making at enterprise level Operating intersection enterprise sales execution technical solutioning operational governance Intake Specialist ensures seamless coordinated premium experience across service interactions Role translates customized non-standard customer needs structured executable pathways aligning external stakeholders internal Sales Operations Finance Legal Program Management teams Key responsibilities include: End-to-End Commercial Intake Leadership Lead intake lifecycle management specialized requests requirements clarification scope validation dependency identification prioritization concurrent initiatives Complex Solution Coordination Matrix Leadership Orchestrate cross-functional solution formation Sales Engineering Network Product Operations Billing Legal teams often direct authority ensuring alignment contractual obligations delivery timelines Advanced Technical Sales Solution Bundling Provide consultative technically informed recommendations on design bundling sequencing positioning support diverse use cases spanning athletes venues affiliates sponsors international delegations High-Velocity Execution Executive Readiness Operate effectively aggressive externally visible timelines delivering communications presentations status updates clearly articulate risks tradeoffs green decisions Commercial Governance Operational Rigor Maintain precise account documentation intake records support specific bundle models oversee billing invoicing financial alignment Lead planning efforts RF requirements venue blueprints coordinated deployment strategies sites Performance Tracking Ecosystem Enablement Enable account governance detailed activity tracking performance reporting continuous optimization intake processes ensure scalability compliance service excellence Value Proposition By converting complex demands disciplined repeatable compliant motions Customer Sales Success Intake Specialist plays critical role protecting brand delivery excellence global stage delivers seamless premium experience enables operation Olympic-scale complexity precision speed confidence
Job description
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