Jobs

    Employee Relations Specialist - Kennedy Space Center, United States - Darden

    Darden
    Darden Kennedy Space Center, United States

    1 week ago

    Darden background
    Description

    Employee Relations Specialist - Cheddar's Scratch Kitchen 1000 Darden Center Dr, Orlando FL 32837 JOB OVERVIEW:

    Employee Relations Specialist ("ER Specialist") is the primary contact for team members using the Employee Relations' toll free telephone number and/or other means to contact the Restaurant Support Center to report employment concerns or ask questions related to employment policies. The ER Specialist is responsible for the intake, evaluation, and processing of team member concerns/questions submitted to ER and resolves issues or escalates those matters as appropriate. In addition, the ER Specialist will partner with Employee Relations Managers and the Director of Human Resources in other ER related matters.

    ROLES & RESPONSIBILITIES:

    As primary ER contact for team members, provides guidance in the Open Door Policy to ensure it is being used in accordance with the company's Dispute Resolution Process.

    -During the intake process, actively listens, captures and summarizes in case management database relevant details, and evaluates concerns/questions to advise appropriately using independent judgment and escalates to stakeholders as needed. Ensures all essential information has been received.

    -Advises on ER issues using independent judgment and strategic thinking while upholding company values and culture, reducing company liability and ultimately improving the team member experience.

    -Recommends corrective actions, documentation, performance coaching, investigations, or other actions for team members to Operations Management.

    -Demonstrates ownership of ER decisions and actions; follows issues through to completion and professionally challenges pushback when necessary.

    -Leads the process to compile and analyze documentation/information received about team member disputes and/or employment policy inquiries.

    -Owns follow-up investigation with Operations, Restaurant Support Center departments and appropriate individuals /entities when required.

    -Escalates issues timely and appropriately after investigation plan is developed and ensures accuracy when representing/relaying facts and information related to specific matters.

    -Interacts and professionally communicates with current and former team members, all levels of management, Operations, Restaurant Support Center, external vendors/agencies, and other third parties in the daily activities associated with the administration of ER matters. This includes preparing and sending appropriate correspondence and/or information as required or requested.

    -Reviews and updates cases logged in the HR Case Management Systems from e-mails and other departments. Exercises discretion when assigning cases to self or ER team.

    -Handles overflow from ER Managers on cases of moderate complexity and/or scope.

    -Develops and maintains systems, written procedures, templates, and checklists for handling of ER related matters. When warranted, takes initiative to evaluate and recommend process improvements, changes, new procedures etc.

    -Ensures accurate and timely completion of all intake concerns/questions and database entries.

    -Supports the Employee Relations function, to include a wide variety of administrative duties, report creation and analysis, and serving as key ER liaison to various departments, operations, and other entities in performing such support

    -Provides ER support to the "closing restaurant process" to include gathering payroll data, coordinating, as appropriate, support from marketing, operations, HR, payroll, and finance teams, and accurate completion of ER section in process notebooks to distribute to all stakeholders.

    -Builds presentations and/or partners with ER Managers and HR Director on special projects, ER training, and investigations.

    REQUIRED TECHNICAL SKILLS:

    -Advanced computer skills in MS Word, Excel, PowerPoint, and Outlook

    -Knowledge and understanding of common legal terms, policies, rules, regulations and employment laws within the HR/Employee Relations practice area

    -Excellent written and verbal communication skills clear, succinct, and focused

    -Ability to quickly and accurately enter notes from conversations with callers in HR Case Management system

    OTHER KEY QUALIFICATIONS:

    -Ability to handle highly confidential and sensitive information

    -Ability to make decisions independently and exercise discretion on when to escalate matters

    -Exceptional telephone manner at all times, to include a warm, caring, and professional approach with all callers, and willingness to spend large quantities of time on the phone

    -High level of common sense and patience

    -Flexible, organized, and detail oriented with outstanding follow-through skills

    -Ability to work independently, as well as with others, and handle multiple tasks with minimal supervision in a fast-paced environment

    -Work well in team environment with the ability to communicate under pressure and use tact in handling team member concerns

    -Ability to identify, analyze and utilize resources to complete job accountabilities

    -Ability to effectively handle high volume under strict deadlines

    REQUIRED EDUCATION:

    -Bachelor's degree with 2+ years of work experience in human resources or employment law or equivalent HR work experience

    PREFERRED EXPERIENCE:

    -Bilingual (Spanish)

    -Experience in Employee Relations environment a plus

    -Familiarity with restaurant operations, especially Darden Restaurants, a plus

    Hi I'm Mary, your personal Darden Restaurant Support Center job assistant. Thank you for your interest. We are looking for great talent for many types of jobs. It is our policy to provide reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation in order to complete the application process, please contact us directly at

  • Encore - PSAV Presentation Services

    Employee Relations Specialist

    2 weeks ago

    Encore - PSAV Presentation Services Kennedy Space Center, United States

    The Employee Relations Specialist partners with employees, managers and Human Resources Business Partners to investigate and bring resolution to employee relations issues that provides fair and consistent treatment to all employees, and in a manner c Relations, Specialist, Employ ...

  • Orkin

    Customer Relations Specialist SED

    1 week ago

    Orkin Kennedy Space Center, United States

    As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient ro Relations, Specialist, Custome ...

  • Indotronix International Corporation

    Recission Specialist

    1 week ago

    Indotronix International Corporation Kennedy Space Center, United States

    Job Title: Recission Specialist · Location: Orlando, FL 32821 · Duration: 8+ Months · Rate: $17.50/hr on w2 · Description: · This individual will coordinate high volume transaction processes and activities across multiple programs for Fixed Week, CWP, WorldMark, and Shell for app ...

  • Diverse Lynx

    Recission Specialist

    1 week ago

    Diverse Lynx Kennedy Space Center, United States

    Role: Recission Specialist · Type: Contract · Contract Duration: 8 plus months · Contract Location: Orlando, FL (onsite, locals only) · Shift: Monday - Friday 8 - 5 PM EST · Tasks: Receive mail · Scan mail · Convert to electronic file · Must have strong data entry and excel skill ...

  • Elite Strategic Solutions

    Client Services Specialist

    1 week ago

    Elite Strategic Solutions Kennedy Space Center, United States

    Elite Strategic Solutions, based in the greater Orlando area, is looking for a Client Coordinator. As our company expands, we are seeking a full-time candidate to help evolve our clients' sales strategy by utilizing our professional knowledge and, more importantly, our extensive ...

  • The Martin-Brower Company

    Transportation Specialist/Router

    1 week ago

    The Martin-Brower Company Kennedy Space Center, United States

    Efficiently and accurately complete various driver-related activities such as route planning, driver check-in and hours of service compliance. Conduct audits of various software programs, including Syntellic and XATA - Utilize software program to com Transportation, Specialist, T ...

  • latitude

    Contract Specialist

    1 week ago

    latitude Kennedy Space Center, United States

    We are seeking an experienced Contract Specialist with a proven track record in handling government contracts in the state of Florida. As a Contract Specialist, you will play a crucial role in managing, negotiating, and administering contracts for our organization. Your expertise ...

  • pbs worldwide bvba - the recruitment factory

    customer service clerk/ data entry

    2 weeks ago

    pbs worldwide bvba - the recruitment factory Kennedy Space Center, United States

    We are looking to hire a dynamic data entry specialist to join our company's administrative department. In this role, you'll be responsible for entering client information into our electronic storage system, updating existing entries, and organizing hard copies of information app ...

  • Elite Strategic Solutions

    Client Services Specialist

    6 days ago

    Elite Strategic Solutions Kennedy Space Center, United States

    Elite Strategic Solutions, based in the greater Orlando area, is looking for a Client Coordinator. As our company expands, we are seeking a full-time candidate to help evolve our clients' sales strategy by utilizing our professional knowledge and, more importantly, our extensive ...

  • Universal Orlando

    Sourcing Manager

    5 days ago

    Universal Orlando Kennedy Space Center, United States

    Job Description & Requirements · // FOR DATA ORGANIZATION // · Below code block contains - Job Description & Apply/Refer & Share · Job Description & Requirements · Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in ...

  • Cox Communications

    Vehicle Check in Clerk

    1 week ago

    Cox Communications Kennedy Space Center, United States

    Company · Cox Automotive - USA · Job Family Group · Vehicle Operations · Job Profile · Vehicle Operations Logistics Specialist I · Management Level · Individual Contributor · Flexible Work Option · No remote option; must work at a specified Cox location · Travel % · No ...

  • L3Harris Technologies

    Senior Specialist, Software Configuration

    5 days ago

    L3Harris Technologies Kennedy Space Center, United States

    Job Title: Senior Specialist, Software Configuration EngineeringJob Code: 10827Job Location: Palm Bay, FLJob Description: L3Harris has an immediate opening for Sr. Specialist, Software Configuration Engineer (SWCE). This is a critical specialty engineering support role that perfo ...

  • Freedom Forever

    Quality and Training Specialist

    1 week ago

    Freedom Forever Kennedy Space Center, United States

    · Position at Freedom Forever · Position Summary · The Quality & Training Specialist will be responsible for analyzing work environments, programs, and procedures to ensure exceptional workmanship. The Quality & Training Specialist will be required to develop and conduct train ...

  • Mitsubishi Hitachi Power Systems

    Transportation Specialist I

    6 days ago

    Mitsubishi Hitachi Power Systems Kennedy Space Center, United States

    **Transportation Specialist I** · Other · Orlando, FL · USA · Role Description · Come work for **Mitsubishi Power Americas Inc.**, in **Orlando, FL** as a **Transportation Specialist I**. Mitsubishi Power is creating a future that works for people and the planet by developin ...

  • Rehmann

    Business Development Executive

    1 week ago

    Rehmann Kennedy Space Center, United States

    Your passion. Your purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, e ...

  • Stantec

    Senior Marketing Specialist

    1 week ago

    Stantec Kennedy Space Center, United States

    Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Developmen ...

  • Universal Orlando

    Sourcing Manager

    2 weeks ago

    Universal Orlando Kennedy Space Center, United States

    Job Description & Requirements · // FOR DATA ORGANIZATION // · Below code block contains - Job Description & Apply/Refer & Share · Job Description & Requirements · Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in ...

  • Massey Services

    Customer Service Specialist

    1 week ago

    Massey Services Kennedy Space Center, United States

    ** Customer Service Specialist** · **Job Category****:** Administrative **Requisition Number****:** CUSTO003101 Showing 1 location **Job Details** · **Description** · Based in Orlando, Florida, Massey Services is the nations fifth largest pest prevention company and the larges ...

  • SNI Companies

    Employment Specialist

    2 days ago

    SNI Companies Kennedy Space Center, United States

    Job Description · SNI Companies has partnered with a local non-profit organization that is seeking an Employment Specialist Case Manager. This position will be on-site Monday through Friday, 8AM to 5PM. An ideal candidate will have the ability to prioritize, multi-task, work indi ...

  • Orlando Family Physicians

    Service Coordinator

    1 week ago

    Orlando Family Physicians Kennedy Space Center, United States

    Semoran Physician Group, LLCJob Summary: The role of the Patient Care Coordinator is to collaborate with clients by assessing, facilitating, planning and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and know ...