Retail Store Keyholder - Fort Myers, United States - BGP Warehouse Indiana LLC

Description

Job Description for Keyholder

Position Overview:

We are currently seeking a responsible and reliable Keyholder to join our team. The Keyholder will play a crucial role in ensuring the smooth operation of our store by providing support to the management team, assisting with opening and closing procedures, and maintaining a safe and secure environment for our customers and staff.

Responsibilities:

Assist in opening and closing the store, ensuring all security measures are followed

Act as a point of contact for staff and customers in the absence of management

Provide exceptional customer service, addressing customer inquiries and resolving issues promptly

Support the management team in achieving sales targets and maintaining store standards

Train and mentor new staff members, providing guidance and support as needed

Ensure store cleanliness and organization, including restocking merchandise and maintaining displays

Adhere to company policies and procedures, ensuring compliance with health and safety regulations

Perform cashier duties as needed, accurately handling cash and credit transactions

Assist with inventory management, including receiving shipments and conducting regular inventory counts

Qualifications:

High school diploma or equivalent

Previous retail experience, preferably in a keyholder or supervisory role

Strong customer service skills and the ability to effectively communicate with customers and staff

Ability to work a flexible schedule, including evenings, weekends, and holidays

Basic computer skills, including proficiency with point-of-sale systems

Strong organizational skills and attention to detail

Ability to work independently and as part of a team

Must be able to lift and carry up to 50 pounds

We offer competitive pay, opportunities for growth, and a supportive work environment. If you are a motivated individual with a passion for retail and excellent customer service, we encourage you to apply for the Keyholder position.

Qualifications:

Education:

High school diploma or equivalent (some positions may require additional education or coursework in retail management).

Experience:

Previous experience in retail, with a focus on store operations and customer service.

Prior experience as a keyholder or in a similar leadership role is preferred.

Leadership Skills:

Strong leadership and supervisory skills.

Ability to motivate and guide a team to achieve sales and operational goals.

Communication Skills:

Excellent communication skills, both verbal and written.

Ability to effectively communicate with team members, management, and customers.

Customer Service:

A customer-centric approach with a commitment to providing excellent service.

Ability to address customer inquiries and concerns in a professional manner.

Organizational Skills:

Strong organizational abilities with attention to detail.

Ability to manage store operations, including inventory, cash handling, and opening/closing procedures.

Sales Focus:

Results-driven with a focus on achieving and exceeding sales targets.

Ability to drive sales through effective merchandising and upselling.

Problem-Solving:

Strong problem-solving skills to address issues related to store operations.

Ability to make decisions independently and resolve challenges as they arise.

Team Collaboration:

Ability to work collaboratively with team members and other departments.

Foster a positive and inclusive team environment.

Cash Handling:

Experience in cash handling and proficiency in operating a point-of-sale (POS) system.

Responsible for opening and closing the cash register.

Time Management:

Efficient time management skills to prioritize tasks and meet deadlines.

Ability to manage and delegate responsibilities to the team.

Adaptability:

Flexibility to adapt to changing priorities and store requirements.

Willingness to take on different tasks as needed in a dynamic retail environment.

Knowledge of Store Policies:

Familiarity with and adherence to store policies and procedures.

Understanding of safety and security protocols.

Training and Development:

Ability to train and develop team members on store procedures, product knowledge, and customer service.

Compensation details: Hourly Wage

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