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    Part-time AM Concierge - San Diego, United States - Bartell Hotels, a CALP

    Bartell Hotels, a CALP
    Bartell Hotels, a CALP San Diego, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

    Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

    Bartell Hotels is an equal opportunity employer.

    Primary Objective of Concierge Position

    To improve guests experience while at the hotel by arranging for specific services and providing needed information.

    Responsibilities:

    • Provide in depth information and recommendations for San Diego restaurants and attractions.
    • Respond to a wide variety of questions and needs in person, on the phone, and over e-mail.
    • Use problem-solving skills to assess and resolve issues.
    • Build and maintain meaningful relationships while interacting confidently with people of diverse backgrounds.
    • Utilize suggestive selling techniques to increase ticketing sales.
    • Demonstrate ability to deal with different guests some of whom require a high level of patience and tact.
    • Communicate with other departments such as Reservations, Room Service, Housekeeping, Bell Staff, and Valet to ensure that hotel services are coordinated to provide the best in guest satisfaction.
    • Plan and coordinate travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations.
    • Act as a front desk agent and assist guests with the check-in/out process, when necessary.
    • Accept other special duties as required by management.
    • Expectation to be able to handle basic reservation duties.
    • Set up and break down breakfast / evening serving (light breakfast/evening appetizers)
    • Stock, store, lift, carry supplies

    Other duties as assigned.

    Physical Demands & Work Environment

    While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying up to 50 pounds. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.

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