HR Operations Analyst - Wilmington, United States - Chubb

Description

About the Role

Chubb HR is embarking on a multi-year transformation with the vision to create an exceptional employee experience with a market reputation of continuous growth and skill development, where all employees can be their authentic self.

To support the development, analytics, and change management of the global recruiting and onboarding modules for our employees and managers will be key benchmarks of our Cloud HCM implementation.

Digital workplace experience is a key tenant to this transformation, and Chubb is seeking a skilled Global HR Operations Analyst with Oracle Cloud expertise.

In this role, you will be responsible for the support and maintenance of the Oracle HCM system, with a primary focus on the ORC - Recruiting and Onboarding module.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

This role will be a direct report to the AVP, HR Operations (ORC Product Owner) and will be a key member of a highly collaborative global team.

Duties and Responsibilities:

Assist in day-to-day production support for Oracle HCM Recruiting and Onboarding modules including, but not limited to, researching, and resolving data and system related issues, unexpected results, or process flaws, perform scheduled activities, recommend solutions, or alternate methods to meet requirements.

Assist in the review, testing, and implementation of release upgrades and patches and provide effective communication to our clients.

Assist in defect resolution and testing new functionality released to end users.

Assist in the rollout/implementation of Recruiting and Onboarding modules Internationally.

Write, maintain, and support a variety of ad-hoc reports, queries and/or scheduled data audits in Oracle Transactional Business Intelligence.

Partner with HR and Business Partners/Managers to maintain data integrity in systems and resolve data inaccuracies in a timely manner.

Follow all processes and procedures to ensure compliance with HR standards for transactions and data maintenance.

Assist with process/customer service improvements and prepare and maintain process documentation for internal HR use.

Prepare and provide ad-hoc and refresher training sessions, as needed.

Maintain security roles/user groups to ensure accurate functionality for users.

Perform special projects, review and correct vendor interface error logs, and other related duties as required.

Act as Tier I customer support for employees and HR inquiries within support mailbox.


Skills:
Ability to automate and streamline data reporting.

High levels of accountability and personal judgment given the confidential nature of the data being used.

Ability to manage and resolve open items in the context of larger projects.

Analytical skills and the ability to provide insight into project progress.

Demonstrated client relationship skills working in a dynamic client environment.

Frequent collaboration with content owner administrators for user documentation and quality standards.

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