General Clerk III/APT Coordinator - Norcross, United States - IBEX IT Business Experts

Description

Title
General Clerk III/APT Coordinator

EOE Statement
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization

IBEX IT Business Experts (IBEX) is an award-winning Professional Services firm specializing in Training, Certification, Learning & Development, Consulting, Support Services & IT Solutions.

IBEX IT Business Experts

IBEX is a proven reliable, responsive contractor with exceptional internal subject matter experts and an extensive network of qualified partners and consultants.

Our focus is on supporting and promoting world-renowned, industry-recognized frameworks and standards. In doing so, we help our clients develop world-class, business-centric services and business change environments.

IBEX is an 8(a) and Women-Owned Small Business (WOSB), certified through the Small Business Administration (SBA) and the Women's Business Enterprise National Council (WBENC) respectively.

In 2020, IBEX obtained ISO 9001:2015 certification for its Quality Management System. In 2021, the Inc.

5000 list identified IBEX as one of the fastest growing small businesses in America for the fourth year in a row.

IBEX has a strong level of past performance with IT Best Practices, Learning Solutions, and Support Services.

Our consultants and trainers are highly sought after by clients including the COX Enterprises, US Army, US Air Force, Centers for Disease Control and Prevention (CDC), and National Aeronautics and Space Administration (NASA).

Category
Administration

Description

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both government and commercial sectors.

IBEX is an award-winning 8(a) and Women-Owned Small Business (WOSB) with the Inc. 5000 list identifying IBEX as one of the fastest-growing companies for four years in a row. Additionally, we are a past recipient of the American Express "On the Rise" Government Contractor of the Year award. In 2021, we were named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products, processes, and daily activities If you have the skills, experience, and alignment with these core values, this position is for you

• Passion for Success
• Intentionally committed to diversity of thought
• Inclusive of all people and perspectives
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Job Description

Position:
General Clerk III/APT Coordinator

Location:
Army ACES, Education Support Services, Fort Knox, KY

Type:
Contractor; SCA; Hybrid 2 days onsite

Schedule:
Monday - Friday; 7AM -4 PM


Salary:

Job Summary:
IBEX IT Business Experts, LLC is seeking a General Clerk III/APT Coordinator in Fort Knox, Kentucky. This position will provide support to the Army Personnel Testing (APT) Program Support.

The APT program uses standardized tests to determine eligibility for specialized training and to support the Army's personnel selection and classification process, including language proficiency testing.

Qualifications:

• Required: Minimum of a High School Diploma or GED required
• Required: 2 years of office and customer service experience
• Required: Intermediate knowledge of Microsoft Word, PowerPoint, Excel, and Outlook
• Required: Eligible to obtain security clearance, and gain and maintain access to government onsite location
• Required: Effectively communicate verbally and in writing in English
• Preferred: Experience: 2-3 years in relevant work or previous experience with JST program
• Preferred: Understanding of military concepts and procedures required and former military experience including Wounded Warriors, veterans, and retirees
• Must have the ability to telework effectively with stable internet access

Responsibilities:

• Serve as liaison between multiple teams in a team lead manner
• Completes monthly reports for multiple teams
• Work with Microsoft Office Suite to produce professional, accurate documents as needed
• Support the workplace climate treating everyone with honesty, dignity, and respect, free from harassment and discrimination.
• Promote customer satisfaction by providing stakeholders with professional and helpful service.
• Promote the achievement of business results in a timely manner; carefully, thoroughly and accurately within the established guidelines
• Use proper workload management and time utilization techniques.
• Provide administrative and functional support to the Army Personnel Testing (APT) program
• Maintain and update APT account records to include personnel and test accounts in APT databases, ArmyIgnitED, and APT milSuite.
• Provide System access/usage to PAT personnel
• NLT every Thursday, maintain an electronic record pertaining to exceptions to policy (ETP), compromises, investigations, recommendation and decisions. Make records available to the entire team via the shared drive.
• Daily, contractor shall ensure that test materials are maintained and secured IAW AR Test compromises notifications should be reported to APT Program Manager within 24 hours IAW
• Provide system access/usage and policy/procedure support to testing personnel in the field/verification and access to APT milSuite.
• Respond to inquiries by providing information regarding the APT program via email and APT milSuite. Maintain and update APT milSuite information to ensure the accuracy.
• Submit draft APT updates for review to APT Program Manager NLT three business days after updates are available. NLT three business days after receiving corrections, re-submit final copy of APT updates to APT Program Manager for approval and upload onto the ACCESS website and APT milSuite.
• Annually review and make recommendations to policies, procedures and SOPs associated with the APT program. List all findings in the MSR - if none, so state.
• Use database management knowledge for decision support information and apply knowledge from AR 621-5, AR 611-5, AR 11-6, USMEPCOM Reg 611-1, APT TCO Handbook, and other current policies. (See appendix for handbook reference)
• Routinely interface with Army staff agencies, including, but not limited to: TRADOC,

HRC, Defense Manpower Data Center (DMDC), Defense Language Office (DLO), Defense Language Institute (DLI), Manpower Accession Policy Working Group (MAPWG), United States Military Entrance Processing Command (USMEPCOM), other Army and Government agencies.

Also, shall interface with other organizations affiliated with ACCESS.

• Annually, conduct APT inventory for the paper-based APT materials in IAW
• Annually, conduct APT Account Validations within 30 days for all APT test accounts from the date provided by APT Program Manager. Notify the APT Program Manager with any discrepancies.
• Respond to inquiries by providing clarification and guidance to APT personnel IAW Army regulations and policies
• Notify APT personnel of important policy changes or new language test releases provided by Government Program Manager
• Provide oversight to the Army's Postsecondary program and Army's Joint Services Transcript (JST) program
• Serve as a liaison for APT, Postsecondary, and JST stakeholders
• Provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service
• Compose and prepare a variety of correspondence from verbal or written instructions
• Assist with general office administrative duties. Will routinely be required to perform some clerical work in addition to the above duties
• Other duties assigned

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment.

Appearance:
All personnel shall be attired in business casual clothing for daily work.

Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.

The employee must occasionally lift or move office products and supplies, up to 20 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, IBEXcomplies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

IBEXexpressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.

Full-Time/Part-Time
Full-Time

Location

Exempt/Non-Exempt
Non-Exempt

Hiring Manager(s)
Anthony Cordero

This position is currently accepting applications.