- Process customer orders and enter receiving documents, accurately and timely.
- Manage incoming calls and emails from customers, associates, and third-party partners professionally, effectively, and calmly.
- Review and apply inventory activities, including movements and deletions in the system.
- Maintained and update inventory records and invoice customers.
- Reconcile inventory discrepancies, keep track of it and relieve inventory.
- Investigate and report any stock issues to management.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Set up new customer accounts in the system and set up Bill of materials (BOM) for customers.
- Create spreadsheets in excel as needed.
- Prepare monthly inventory reports.
- Place order requests for supplies and materials as needed.
- Enthusiastically and unprompted assist other team members in tasks outside core responsibilities to ensure projects are completed to NAP's quality standards.
- Performs any other assigned duties/responsibilities as needed.
- High school diploma/GED required. Associate's or bachelor's degree preferred
- 3+ years experience in inventory control, customer service, hospitality, or administrative support.
- Proficient knowledge of warehouse procedures and policies.
- Ability to work with all levels of company staff.
- Comfortable delivering frequent direct oral and written feedback.
- Proficient in Microsoft Office (Word, Excel)
- Ability to multi-task and quickly reprioritize duties and responsibilities
- Self-starter with capacity to independently spearhead assigned projects with little supervision
- Excellent written and verbal communications skills
- Exemplary analytical and mathematical skills
- Ability to deal with people in an uplifting manner
- A quick thinker who can research and troubleshoot
- Capacity to meet required goals and timelines.
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