- Has interest in and sensitivity to promoting equal housing opportunity to low-income individuals?
- Is motivated, professional and customer service focused?
- Works well within a collaborative, team-driven, and goal-based environment?
- Can communicate verbally with a wide range of people?
- Will respond effectively to the changing needs of a growing organization?
- Creates processes to increase work efficiencies and systems to work smarter not harder?
- Is open to participating in community events?
- Works well within a collaborative, team-driven, and goal-based environment?
- Directly support the Fair Housing client intake process through answering phones calls, accurately recording necessary information and entering data into the case management system
- Review online applications for services, call potential clients and follow the scripts then either refer the client to the Fair Housing Team or provide the caller with self-help materials
- Enter data in the case management system and contribute to required reporting for compliance purposes
- Meet with walk-in applicants, facilitating and processing their applications
- Respond to applicant and client requests for help via phone and Google text among other means
- Periodically support the reception desk through answering phone calls, greeting guests, and maintaining a welcoming office environment
- Provide support services for the Fair Housing Team including sending packets when requested and returning calls to former clients among others
- Support other areas of client intake across the organization as needed.
- Collaborate with all staff to help achieve goals
- Be responsible for general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks
- A positive attitude, go-getter mindset and drive to do things well
- Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
- Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
- Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
- Reliable transportation for offsite event attendance
- Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
- Ability to increase efficiencies in individual work and team processes
- Strong work ethic with an eye for detail
- Professional experience in customer service preferred
- High ability to exercise sound judgement and discretion
- English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages - even better
- High school diploma or equivalent required
- Prior Legal Aid or related work experience a plus, but not required
-
Intake Specialist
1 week ago
Dream an Blessing Consulting LLC Columbus, United StatesJob Title: Intake Specialist · Job Summary: · We are seeking a highly organized and detail-oriented Intake Specialist to join our team. The Intake Specialist will play a critical role in our organization by overseeing the intake process for new clients and ensuring all required i ...
-
Intake Specialist
1 week ago
Acloche Staffing Columbus, United StatesJob Description · Position Title: Intake Specialist · Position Reports to: Front Office Coordinator · Position Summary: · This position is full time Intake Specialist position that rotates through multiple office operations positions to support the practice. The primary respo ...
-
Intake Specialist
1 week ago
The Reserves Network Inc Columbus, United StatesJob Description · Job DescriptionWhen you step into this Intake Specialist role, you unlock endless possibilities to provide exceptional administrative support. Your administrative expertise will strengthen a productive environment focused on quality.This position offers a unique ...
-
Legal Intake Specialist
2 weeks ago
De Novo Review Inc Columbus, United StatesLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the ...
-
Legal Intake Specialist
4 days ago
De Novo Review Inc Columbus, United StatesLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the ...
-
Legal Intake Specialist
2 weeks ago
Denovo Review Columbus, United StatesJob Description · Job DescriptionLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key ...
-
Legal Intake Specialist
3 weeks ago
The Wright Legal Group Columbus, United StatesOur law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cas ...
-
Legal Intake Specialist
3 weeks ago
The Wright Legal Group Columbus, United States· Our law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential ...
-
Legal Intake Specialist
3 weeks ago
The Wright Legal Group Columbus, United States· Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team You'll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appo ...
-
Legal Intake Specialist
1 week ago
The Wright Legal Group Columbus, United StatesOur law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cas ...
-
Legal Intake Specialist
1 week ago
The Wright Legal Group, LLC Columbus, United StatesJob Description · Job DescriptionOur law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening ...
-
Legal Intake Specialist
3 weeks ago
The Wright Legal Group, LLC Columbus, United StatesJob Description · Job DescriptionOur rapidly-growing law practice is seeking a full-time legal intake specialist to join our team You'll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawy ...
-
DCS Intake Specialist
1 week ago
State of Tennessee London, United StatesJob Information · State of Tennessee Job Information · Opening Date/Time05/14/2024 12:00AM Central TimeClosing Date/Time07/08/2024 11:59PM Central TimeSalary (Monthly)$3,370.00Salary (Annually)$40,446.00 Job TypeFull-TimeCity, State Location · Nashville, TN · Knoxville, TN · ...
-
Specialist, Process Management
4 days ago
Nationwide Columbus, United StatesAre you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our custom ...
-
Service employee
3 days ago
Radiant Enterprises Gahanna, United StatesService Employee (m/f/d) · Full-time · 97688 Bad Kissingen, Germany · No work experience required · Company Description: · We are a value-oriented psychosomatic and somatic clinic group based in Bad Kissingen. We operate 8 clinics at 5 locations and employ approximately 950 emplo ...
-
Case Manager, Sr. Immigration
3 weeks ago
GEO Group Inc. Columbus, United StatesBenefits Information · Benefits · As a Government Site Specialist, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from w ...
-
Part-Time Peer Recovery Supporter
2 days ago
Community for New Direction Columbus, United States Part timeJob Description · Job DescriptionSalary: · POSITION SUMMARY: · Schedule: Part-Time hours working Saturday & Sunday from 3pm to 11pm (16 hours per week). · Community for New Direction will utilize the combination of medication and treatment in an integrated manner as an effective ...
-
Hotline Resource Specialist
1 week ago
Lutheran Social Services of Central Ohio Columbus, United StatesHotline Resource Specialist · Full Time Evenings and Nights - 8 hour shifts · (include weekends) · Lutheran Social Services CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a T ...
-
Peer Recovery Supporter
1 week ago
Community for New Direction Columbus, United StatesJob Description · Job DescriptionSalary: · POSITION SUMMARY: · Schedule: Part-Time hours working Saturday & Sunday from 3pm to 11pm · Eligible to pick up additional hours, as the shifts becomes available, on an on-call basis. · Community for New Direction will utilize the combi ...
-
Ambulatory RN
1 week ago
Nationwide Children's Hospital Columbus, United StatesOverview · Not Open to New Graduate RNs · Read Job Responsibilities · This is a 1.0 FTE, working 40 hours per week, non-exempt role. Benefits eligible. · Shift: Monday - Fridays. 8:00 AM - 4:30 PM · Starting pay rate: $32.00/Hr + based on experience · Emphasizes health promotion ...
Intake Specialist - Columbus, United States - Ohio State Legal Services Association
Description
Legal Aid of Southeast and Central Ohio (LASCO)'s mission is to provide civil legal aid and advocacy to overcome unfairness and injustice, reduce poverty, and increase opportunity. LASCO is the new name for two long-standing legal aid programs, The Legal Aid Society of Columbus and Southeastern Ohio Legal Services, which merged in January 2024. The programs have been affiliated for more than a decade, and this legal merger is just the culmination of many years of collaboration and growing efficiencies between our two direct service programs.
LASCO is actively seeking a professional, reliable and engaging Intake Specialist to join our team. Initially, this position will primarily support the intake process for our Central Ohio office and secondarily support the organization's administrative needs.
In this multifaceted role, you will serve as the first point of contact for Fair Housing clients to process their request for services and screen for eligibility; prepare and send client letters; as well as provide other high-quality administrative and clerical support.
Are You Someone Who:
You Have:
LASCO's clientele is diverse, and all of our clients are low income. To ensure that our program is best serving our communities, LASCO strives to promote an evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively in all cross-cultural situations, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued.
It is the policy of LASCO not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, age, ancestry, and military status or any other characteristic protected by law.
This full-time position is based in Columbus, Ohio and reports to the Supervising Attorney. Some travel to offsite locations may be required at times.
Hourly rates start at $18.46 per hour DOE and LASCO offers an excellent comprehensive benefits package, paid time off, and ongoing training and development opportunities.
To Apply:
Submit resume and letter of interest.
To promote social justice and best serve our clients, LASCO is committed to maintaining a diverse staff and providing culturally competent services. We strongly encourage candidates from traditionally underrepresented communities and historically oppressed groups including BIPOC, people with disabilities, and LGBTQ+ individuals to apply. Bilingual/bicultural candidates are also strongly encouraged to apply.
