Call Center Representative - United States - Intelogix Corporation

    Intelogix Corporation
    Intelogix Corporation United States

    14 hours ago

    Description
    Pay rate: $12.25/hr
    Who we are:
    At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
    What's the Role About?
    If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you
    In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
    • Are you energetic, enthusiastic with an engaging personality?
    • Are you driven to deliver effective results while providing excellent customer service?
    • Do you have extraordinary communication skills?
    What's in it for YOU?
    • Paid Training
    • Medical, Dental, and Vision Insurance
    • Paid Time Off
    • Employee Discounts
    • Full-time, non-seasonal
    • Career Advancement
    Responsibilities:
    • Handle inbound calls regarding suspected fraud traffic, identify theft and credits
    • Create cases for customers and update order information related to fraud
    • Work on alarming cases from various fraud queues
    • Make outgoing calls to follow-up on fraud orders and secure equipment
    • Review traffic patterns and orders for fraudulent activity
    • Analyze network traffic and orders to assess risk and mitigate fraud
    • Operate in a fast-paced environment requiring timely data analysis and decision making
    • Utilize system tools to close cases and prevent fraud loss
    • Manage multiple systems and fraud queues simultaneously
    • Manage high-volume workload to effectively mitigate fraud
    What We Look for in a Candidate:
    • Must provide your own computer monitor, remaining equipment will be provided
    • Must be 18 years of age or older
    • High School Diploma or equivalent
    • Must have dedicated workspace free of distraction
    • Excellent communication skills
    • Must have high-speed internet and ability to direct plug into ethernet portal
    • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
    • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
    • Superb attendance, so you can be there when our customers need us
    • Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

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Call center representative