Technical Support Specialist - Alexandria - beBeeCustomerSupporter

    beBeeCustomerSupporter
    beBeeCustomerSupporter Alexandria

    1 week ago

    Job title: On-Site Support Technician

    Description

    Job Summary

    This role offers an exciting opportunity to support our customers on-site.

    • Support workstation, mobile, and remote environments
    • Troubleshoot and provide timely resolution for hardware and software issues.
    • Assist in service desk process flow including incident request problem escalation follow through Assist work with Network & Systems Operations team daily duties impact staff Li Lead conference IT support at remote locations
    • RSupport teleworkers international employees traveling staff field workers li Maintain Active Directory WSUS CRM Call Systems other tools regularly used Service Desk network system operations teams Research evaluate new products Provd A V support conference rooms Perform other duties needed Requirments include being based customer site Alexandria VA At least two years hands-on experience multi-user hybrid windowsMac environment Working knowledge common software OS packages Office365 Windows 7-10 MacOS ITILbased ticketing systems Active Directory basic networking concepts collaboration tools Ability research hardware software issues Excellent verbal written interpersonal skills Superb customer service skillAbility multitask fast-paced environment Two years Cloud Security Identity Access Management LinuxWindows Administration Secure Application Development Desirableskills nonessential Qualifications

      • A/V equipment setup suppport.

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