Order Fulfillment Associate - Lancaster, PA
1 day ago
Job description
Job Summary
The Order Fulfillment Associate with The Restaurant Store is responsible for assisting the Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide friendly, efficient service at the express pick-up area by completing accurate register transactions, verifying memberships, loading customer orders, and expediting checkout to minimize wait times
- Drive completion of open customer orders as directed by Order Fulfillment Manager and/or Specialist
- Support the growth and customer utilization of online ordering and all order fulfillment options within market reach of the branch location
- Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
- Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
- Maintain cleanliness and organization of registers, customer orders, and the express pick up area of the location
Physical Requirements
- Work is performed while standing and/or walking, up to and including 9 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Experience
- Minimum of 1 year of relevant experience in retail and/or supply chain management
- High school diploma or GED, or equivalent combination of education and experience
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Service leadership approach with a demonstrated desire to exceed expectations
Company Overview
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.
Benefits
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
- Accident Insurance
- Critical Illness Insurance
- Adoption Assistance
Available at HQ Locations Only
- On-Site Fitness Centers
- Dog-friendly Offices
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