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- Tour the operating departments, daily making adjustments as needed via department heads.
- Conduct weekly staff meetings
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Adhere to all policies and procedures and train team members to ensure compliance.
- Oversee and assist in the budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Company Standards.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly..
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
- Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
- Prepare and conduct interviews and follow hiring procedures according to S.O.P.'s.
- Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
- Ensure that all employees receive fair and equitable treatment according to S.O.P.'s.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Basic Qualifications - At least 3-5 years' progressive experience in a hotel or a related field; or a 2-year college degree and at least 3 to 4 years of related experience.Preferred Qualifications
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Company Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
Physical requirements: - Long hours sometimes required.
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must have valid driver's license for the applicable state.
Equal Opportunity Employer (M/F/D/V)Source: Hospitality Online
Operations Manager - Athens, United States - Hampton Inn Athens
Description
Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best Care is in the heart of what we do.
Job Description
An Operations Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities will include but not be limited to: