Call Center Representative - Philadelphia, United States - nTech Workforce

Description

This position is fully onsite in Philadelphia, PA.

Pay Rate: $19/hr on W2

Terms of Employment

• W2 Contract, 12 months
• This position is fully onsite in Philadelphia, PA.
• Local candidates only

Overview

Our client is seeking Customer Service Representatives to process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. As a Customer Service Representative, you will be responsible for managing overdue residential and commercial accounts, investigating historical data for each debt or bill, negotiating payment plans, resolving customer credit issues, updating account status records, and maintaining a professional and customer-friendly manner during outbound and inbound calls.

Responsibilities

• Collecting past due residential and commercial accounts.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Contact customers to collect their overdue payments.
• Take actions to encourage timely debt payments.
• Negotiates payment plans with customers based upon specific parameters.
• Resolve customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Maintains a professional and customer-friendly manner with each account.
• Handles outbound and inbound calls professionally and knowledgeably.

Required Skills & Experience

• High School Diploma or equivalent and 3+ years of credit collections experience.
• Knowledge of customer service best practices.
• Working knowledge of MS Office including Outlook, Excel, and Teams.
• Excellent communication skills, both verbal and written.
• Patience and empathy while dealing with a variety of customers.
• Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.
• Comfortable working with targets.
• Problem-solving skills.