Sales/Service Advisor - San Diego - Family Auto

    Family Auto
    Family Auto San Diego

    1 week ago

    Default job background
    Description

    Overview

    FAMILY AUTO SERVICE strives to create a family-like atmosphere for our team and customers. With over 40 years of experience, we have been servicing cars and assisting drivers in San Diego. Our service team has over 50 years of combined experience maintaining various makes and models.

    Sales and Service Advisor

    The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Family Auto Service, following the company's store standards and expectations.

    Compensation

    $72,000 - $87,000 per year, depending on experience.

    Principal Duties and Responsibilities

    • Promptly greet customers in a professional and courteous manner both in person and on the telephone using standardized customer service techniques.
    • Listen to and thoroughly document customers' concerns; inspect vehicle and refer to service history to accurately identify and verify customers' service needs.
    • Recommend services according to appropriate knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer.
    • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
    • Provide customers with an accurate quote that includes cost and time of completion for approved services.
    • Follow proper procedures when cashing out a customer's ticket.
    • Conduct post-repair follow-up phone calls to ensure customer satisfaction.
    • Track new returns, core returns, and warranty parts.

    Employee Benefits

    • Competitive Bi-Weekly Pay
    • Tuition Reimbursement
    • Paid Vacation and Sick Time
    • 6 Paid Holidays
    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • 401(k) Retirement Savings Plan
    • Discounted Services on Personal and Immediate Family Vehicles
    • Opportunity for Advancement

    Qualifications

    • Prior experience as a Service Advisor is helpful but not required.
    • Professional appearance and ability to work in a process-driven environment.
    • Possess a valid driver's license or obtain one within 30 days of hire date.
    • Ability to work a minimum of five days, including Saturdays.
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