- Developthe strategy, tools, libraries, and workflow for evolving our internalKubernetes Solution to maximize benefits for Sumo's developers and productteams.
- Facilitateinternal adoption of our Kubernetes platform to realize optimizedautoscaling, cost efficiency, automated problem remediation, and moderncontinuous deployment patterns.
System Administrator - New York, United States - Tata Consultancy Services
Description
•Provide technical support for enterprise customers.
•Application management deals with the technicalaspect of managing applications that are necessary for supporting IT serviceswithin the organization.
•Technical management provides high-leveltechnical expertise that can be strategically applied to the design, managementand support of IT infrastructure. Develop a deep understanding of the Sumo Logic service.
•Troubleshoot technical issues to establish the rootcause of problems and form a solution or workaround across a range ofenvironments on Sumo Agents
•Provide documentation content and participate inonline forum support for real-time questions from Sumo Logic users.
•Reproduce customer issues and if necessary, file bugreports, escalate cases to engineering and provide necessary documentation.
•Provide input on product and service-relatedenhancement requests back to Engineering and Sumo Logic Vendor
•Participate in a 24/7 on-call rotation, providingafter hours support for critical issues submitted by Sumo Logic's premiercustomers.
•Should have required Knowledge on Sumo Scripting, UnixScripting, & Phyton Programming
•Knowledge on Kubernetes, AWS and EC2 is a must