Desktop Support Engineer L1 - Houston
1 month ago

Job summary
This role involves installing configuring and maintaining desktop computers peripheral equipment software within established standards guidelines performing IMAC services for IT assets offering VIP support managing audio visual conferencing technologies maintaining IT inventory coordinating vendor support assisting with procurement supporting Mac devices strictly adhering to defined Service Level Agreements SLAs supporting recurring meetings events after-hours activities documenting incidents problems resolutions for future reference knowledge base.Good To Have Skills:
,- L1 level network troubleshooting resolution for LAN Connectivity ,
- Hands & feet support to Backend team for Network/Server/application issue ,
- Working with vendor support contacts to resolve technical issues ,
- Labelling Racks & devices ,
- Server mounting/movement Hands & Feet Support for DC Compute Storage Backup Network Hands & feet Support Requirement for Physical Servers Network Devices Storage etc Device reboot console connection for remote access cable/SFP removal/insert cable replacement racking/stacking etc.
Job description
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