Customer Service Representative - San Jose, United States - SUEZ - Water Technologies & Solutions

Description

Around the globe, we help cities and industries manage, optimize and make the most of their resources.

We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.

Come be part of something special - start your journey today


JOB SUMMARY:

Under the general direction of the Collections Team Lead/Manager , the Collection Specialist is a role that collaborates with all areas of the business, to include Billing, Service, and Area Sales Managers.

Collection Specialists are generally responsible for managing and collecting outstanding accounts receivable from customers.

In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reduce the amount of accounts receivable.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Customer collections - Convert to cash for designated portfolio

Make collections contact using the company's Desktop Procedures (DTP) which includes calls, emails, and escalations

Address/resolve payment disputes/deduction issues

Document and update collection status (system notes)

Identify and communicate escalations to mitigate risk

Collecting and analyzing data for a selected payment/debt history.

Consulting and helping customers with disputes.

Partner with the shared service cash/order to cash team.

Developing measures encouraging timely payments.

Managing historical records of account status and collection operations.

Reporting on collection operations and customer account updates.

Ensure Unapplied Cash (UAC) is cleared on a monthly basis.

Execute credit card payments when necessary.

Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.

Other essential functions and duties may be assigned as needed.


REQUIRED SKILLS AND EXPERIENCE:
Role requires an agile mind set and ability to execute change quickly.

Basic knowledge of O2C (Order to Cash) cycle

Basic understanding of Accounts Payable process

Basic understanding GAAP and general accounting

Customer Service as it relates to AR

Ability to work independently and plan extensively to meet goals

Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment

Possesses an eye for detail and has excellent written and verbal communication skills

(proper email etiquette/communication is essential)

Strong billing reconciliation and accounting skills

Must demonstrate strong ability to identify, analyze and solve problems

Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.

Must be self-motivated and approach tasks with a positive proactive attitude

Must have the eagerness and capacity to learn and think out of the box

Motivated problem-solver who can work together effectively with a larger team.

Experience with Google applications a plus


EDUCATION:
High school diploma or GED required

Associate degree in business from an accredited college or university preferred

3+ years of AR experience or equivalent combination of education and experience required.

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace

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