DTS ITSM Analyst Principal - Savannah
1 month ago
Job summary
We are seeking an experienced ITSM Principal Analyst to support enterprise IT Service Management strategy, architecture, and execution for a healthcare organization based in South Georgia.- Serve as the enterprise subject matter expert for ITSM frameworks including ITIL (Service Strategy, Design, Transition, Operation, and Continual Improvement), with working knowledge of COBIT and ISO 20000.
- Lead and optimize ITSM processes including Incident, Problem, Change, Request CMDB Knowledge Service Catalog Root Cause Analysis.
Job description
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