Contact Center Agent I - United States
2 days ago
Job description
Description Ready to Deliver Exceptional Customer Support?
Be the Voice That Makes a Difference
Join Us as Contact Center Agent I – Remote Role | US
What's in it for you?
Assist with Care: Answer calls and provide support for claims inquiries.
Own the Details: Ensure accurate information and a positive customer experience.
Be Essential: Help restore communities every day through outstanding service.
At Crawford, every claim represents a person and a community we help rebuild. In this role, your strong communication skills and customer service experience (any type) will make a real impact. No experience? No problem—entry-level candidates are welcome
This is your chance to be part of the One Crawford family—where your work truly matters.
Ready to make an impact through service and support? Apply today and help us restore lives
Responsibilities
- Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
- Creates claim files by entering initial loss report information into claim intake application.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
- Responds to routine inquiries and directs other inquiries to appropriate resources.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
- Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Recommends new and/or improved procedures to enhance the customer experiences.
- Maintains a favorable and positive working relationship with internal and external customers.
- Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
- Attains 90% rating or higher for Report Quality and Customer Service.
- Actively takes inbound calls for one or two lines of business.
- Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.
- Customer service experience or equivalent combination of education & experience including inbound call center experience preferred.
- Ability to work in a team environment and/or independently.
- Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
- Good interpersonal skills.
- PC literate, including Microsoft Office products.
- Must be a competent typist.
- Strong customer service skills.
#LI-EC1
Similar jobs
Big Brand Tire & Service is looking for driven and curious go-getters to join our Inbound Sales team. · ...
3 weeks ago
+Be the Voice That Makes a Difference · Join Us as Contact Center Agent I – Remote Role | US. · Assist with Care: Answer calls and provide support for claims inquiries. · ++Educates claimants/callers on client requirements and benefit plans documenting all required details of the ...
4 days ago
The Charlotte Douglas International Airport Airport Operations Center (AOC) promotes situational awareness and facilitates collaborative decision making among all airport stakeholders and multiple agencies and jurisdictions at CLT. · Receive incoming calls related to airport oper ...
2 weeks ago
The Customer Support Center Agent is responsible for providing an exceptional customer experience to our Pet and Veterinary customers. This position requires attention to detail and active listening to customers while processing orders. ...
1 week ago
The Technical Assistance Center Agent will provide timely and accurate assistance with various inquiries and technical issues for residential and business customers. · ...
4 days ago
Job Description · Do you get genuinely excited about helping others? Are you patient, empathetic, and passionate? Are you a problem-solver? Carrington Family Investments, is looking for a Family member. · Responsibilities · Manage large amounts of incoming calls · Identify a ...
2 days ago
The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system. · ...
1 week ago
BusPatrol is seeking a Bilingual Call Center Agent to assist in their mission to improve children's safety. · ...
1 week ago
+Zeta has pioneered cutting-edge Agentic AI solutions for voice-based customer support to help banks reduce human agents and customer support costs and increase customer NPS at scale. · +Own the P&L of this business for US mid-market banks, credit unions, · and regulated fintechs ...
3 weeks ago
Contact Center Associate - Authorizations Agent - 100 Remote
Only for registered members
The role of an Authorizer involves reviewing contracts and determining coverage. They will negotiate pricing with contractors when applicable and inform members of non-covered claims when applicable. · ...
2 weeks ago
Emergency Response 2026 Call Center Agent - REMOTE USA
Only for registered members
We are seeking customer service agents to be part of ITCON Services 2025 Emergency Response Contact Center Team. · This is a remote position where the candidate must be a citizen of the United States. They will manage high volumes of incoming calls, identify and resolve customer ...
1 month ago
We are seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. · This individual will play a key role in shaping agent performance, · driving customer satisfaction, · and supporting ong ...
1 week ago
This is a non-tenure track agent level position (100% Extension ANR) responsible for providing support to research and extension faculty in the sugarcane industry in Louisiana. · ...
2 weeks ago
The ACA Call Center Manager is responsible for leading a team of Affordable Care Act health insurance agents to achieve enrollment goals during Open Enrollment Periods. · ...
1 month ago
+We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. · + · ...
2 weeks ago
About Us · UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey ...
1 day ago
Join MyBrandForce as a Brand Agent and complete local retail assignments using your smartphone. · Possession of a reliable smartphone with a clear working camera · Dependable transportation · Good customer service skills · ...
1 week ago
The Mental Health Technician (MHT) provides direct care to mental health patients based on established standards and licensure guidelines. · Performs supportive, trauma-informed care to patients/families. · ...
2 days ago
At Trellis we re not your typical agency we re reimagining how insurance is bought and sold with a platform built on innovation data and automation. · ...
1 month ago
We are hiring Project Coaches to join our fun team in Tucson. You'll supervise and develop a team of call center agents. · ...
4 weeks ago