Regional Manager - Troy, NY

Who We Are · The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant com ...

Job description

Who We Are

The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all the communities we join.

We are honored to have been voted by our employees as one of the Albany Time Union's Top Workplaces for nine consecutive years and nationally recognized as a Top Workplaces USA employer for five years running – most recently earning the 2025 Top Real Estate Workplace distinction. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO) of the Year Award for 2024 To learn more about us, please visit our website:

Join Our Team

We have an immediate need for full – time Regional Manager to join our team at our Corporate office located in Troy, NY. This role involves travel across our Upstate New York portfolio.

Marketing + Leasing

Prepares with the Marketing Department Annual and 90-day Marketing + Leasing Plans

Implements daily, weekly, monthly and quarterly leasing strategies at each Site

Provides continual sales and leasing training to all leasing and sales staff

Shops all competition regularly

Monitors occupancy and rent levels and adjusts rents to maintain a competitive edge in the marketplace

Monitors marketing activity through the Company's 90-day marketing programming and plans

Financial Management + Controls

Responsible for the preparation and completion of all budgets

Monitors budget performance and ensures compliance of internal controls and established Standard Operating Procedures

Provides Owners with a detailed variance reporting on a quarterly basis

Implements and evaluates ancillary revenue opportunities

Provides final approval on all invoices prior to payment

Site Activity + Resident Management

Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards

Works with Director of Operations to maximize NOI and ensures owners goals and objectives are aligned with property operations

Creates and drives new revenue streams to achieve and exceed goals and objectives

Ensures all resident retention programming, the SUN program, is executed in a consistent and high-quality manner to ensure the highest levels of resident satisfaction is achieved

Makes regular, detailed inspections of site's lease files and physical plan and reports observed deficiencies; ensures corrective action is taken consistently; done quarterly at each property

Oversees and implements rent collection programs

Manages resident complaint log

Oversees and assists with move-ins and move-outs as site activity requires

Maintaining Physical Asset

Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming

Makes regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken

Audits service requests performed by the site staff

Evaluates and approves decisions for physical repair, replacement and/or improvements consistent with capital improvement plan

Implements, reviews, and when necessary makes periodic changes to maintenance schedules

Knowledgeable of current status and conditions of all vacant apartments

Staff Training + Development

Trains staff members on the Company's standard operating procedures and policies and procedures

Ensures staff training is consistently administered

Ensures staff members are knowledgeable and trained on the company's standard operating procedures and policies

Coordinates and ensures site staff is trained properly in Entrata

Upholds standards relating to employee training and United's Pure Safety training and industry specific training

Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards

Human Resources + Personnel Administration

Responsible for ensuring property staffing; assists with recruiting and hiring when needed

Manages employee relations issues in conjunction with Property Manager and Human Resources when warranted

Oversees performance management process for sites and makes recommendations for promotion and/or salary increases in conjunction with Property Manager

Pure Safety Program

Actively participate in, follow, and enforce the safety and health programs

Regularly attend and participate in Safety Committee Meetings

Resolve questions, approve and/or recommend necessary expenditures to correct unsafe conditions

Make regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist

Personally perform safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance

Ensure safety meetings are regularly conducted with employees to promote safety awareness and compliance with the Safety and Health Policies

Investigate accidents and assist with completion of accident report forms when required

Ensure that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently

Review safety-related disciplinary actions with the employees, if needed

New Sites/Acquisitions

Manages the transition of process of newly acquired properties from point of sale through operational transition

Manages the lease up of new property

Regularly completes competition studies

Works with the marketing department in community awareness programs

Ensures property management systems (Entrata) are proactively set up and ready for occupancy

Ensures compliance with all State, Federal and Fair Housing regulations

Identifies staffing needs and works to recruit talent for needed positions

Establishes vendor relationships and accounts

Assists with the preparation of the management plan, management agreement, and marketing plan

Acts as a liaison for the Company with community officials

Leads weekly progress meetings

Job Overview + Requirements

Job Type: Regional Manager – Exempt $110,000 annually plus Bonus Incentive Program.

Work Hours: Full – Time, Monday – Friday 8:00am – 5:00pm. Availability on the evenings/weekends for property events/activities, emergency scenarios, and related needs.

Physical Requirements: Requires the ability to travel within the region and perform routine physical activities associated with office work and on-site visits, including standing, walking, and occasional lifting.

Travel: Expectation to be traveling 70% of the time into the field, visiting property locations under management within portfolio, Corporate Office, or otherwise as directed.

Required Education: Bachelor's Degree and/or applicable work experience in property management.

Required Experience: 5 – 7 years of experience in property management leadership role(s); Background in student housing and commercial real estate is preferred.

Certifications: Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.

Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication and leadership skills; Ability to solve problems involving residents, maintenance, and challenging situations.

Benefits & Time Off

Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.

Dental + Vision – eligibility 1st of the month following 30 days.

Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.

401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.

Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.

PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.

Holidays – 10 Company Paid Holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.

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