Customer Success Manager - San Francisco, CA, United States - Anthropic

Description

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our team is a quickly growing group of committed business leaders working closely with engineers to commercialize Anthropic's state-of-the-art models.

As a Customer Success Manager, you will help the world's largest companies harness the transformative potential of LLMs to improve their products and services. You'll ensure that Anthropic delivers value to customers, finds additional opportunities within current accounts, and establishes lasting relationships with key decision makers.

Your Responsibilities Will Include:

• Becoming an expert in Anthropic's products, methodology, and prompting techniques.
• Partnering with the Anthropic Account Executives and Product Researchers team to onboard new customers, and retain and grow existing customers.
• Leading customer renewal strategy and using case-specific recommendations to key contacts at customer organizations.
• Working with internal teams to develop new products and services that meet customer needs.
• Conducting Quarterly Business Reviews for strategic accounts, in partnership with Account Executives.
• Identifying patterns across customers and representing customer needs in Anthropic's product planning processes.
• Forecasting and mitigating risks related to customer renewals and retention.

You may be a good fit if you have:

• 5+ years of experience in customer success, account management, or a related role.
• A proven track record of quota attainment against retention and upsell objectives.
• A self-motivated, results-oriented work style.
• Strong presentation and communication skills, especially when interacting with executives and leaders.
• A personal passion for ensuring the safe and ethical development of AI.

Annual Salary (USD)

• The expected salary range for this position is $240k - $280k.

Compensation and Benefits*

Anthropic's compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - Equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits - Benefits we offer include:

Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.

Comprehensive health, dental, and vision insurance for you and all your dependents.

401(k) plan with 4% matching.

21 weeks of paid parental leave.

Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more

Stipends for education, home office improvements, commuting, and wellness.

Fertility benefits via Carrot.

Daily lunches and snacks in our office.

Relocation support for those moving to the Bay Area.

* This compensation and benefits information is based on Anthropic's good faith estimate for this position, in San Francisco, CA, as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

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Deadline to apply : None. Applications will be reviewed on a rolling basis.

Hybrid policy & US visa sponsorship: Currently, we expect all staff to be in our office at least 25% of the time. We do sponsor visas However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Come work with us Anthropic is a public benefit corporation based in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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Compensation and Benefits*

Anthropic's compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits - Benefits we offer include:

Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.

Comprehensive health, dental, and vision insurance for you and all your dependents.

401(k) plan with 4% matching.

21 weeks of paid parental leave.

Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more

Stipends for education, home office improvements, commuting, and wellness.

Fertility benefits via Carrot.

Daily lunches and snacks in our office.

Relocation support for those moving to the Bay Area.

* This compensation and benefits information is based on Anthropic's good faith estimate for this position, in San Francisco, CA, as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research . This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3 , Circuit-Based Interpretability , Multimodal Neurons , Scaling Laws , AI & Compute , Concrete Problems in AI Safety , and Learning from Human Preferences .

Logistics

Company-wide hybrid policy: Currently, we expect all staff to be in our office at least 25% of the time. However, different roles may have different requirements - if this role has a different preference, it will be noted above.

Deadline to apply : None. Applications will be reviewed on a rolling basis.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Come work with us Anthropic is a public benefit corporation based in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.