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    Technical Support Associate - South San Francisco, United States - ZS

    ZS
    ZS South San Francisco, United States

    1 week ago

    Default job background
    Permanent
    Description
    ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.

    Our most valuable asset is our people.
    At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
    make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

    TECHNICAL SUPPORT ASSOCIATE

    We seek an experienced, professional Technical Support Associate in our San Francisco, California office. The position will provide, customer-oriented, end user support for PC and mobile device users in the San Francisco office, as well as remotely supporting additional West Coast users. This is an in-person position, requiring 5 days per week in office presence.

    Responsibilities:

  • Develop a strong relationship with office leadership and ZS staff;
  • Assist users in the setup and configuration of computer hardware and software
  • Act as owner and ensure resolution of local internal technical issues and requests,
  • Utilize ticketing system to track and resolve incidents;
  • Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts;
  • Coordination with geographically distributed IT team;
  • Participate in IT team projects as assigned;
  • Provide technical training for new hires and any new technology deployments;
  • Provide in-person and remote support for PC/Mac laptops, printers, mobile devices;
  • Process upgrades of laptop hardware and operating systems;
  • Availability for off-hours maintenance and critical incidents;
  • Occasional weekend work

    • Qualifications:

  • Bachelor's degree required with record of high academic achievement; Master's degree preferred;
  • 2-4 years relevant technical support experience, preferably working with remote users;
  • Apple Certified Support Professional (ACSP), Apple Certified Associate – Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred;
  • Basic understanding of Windows 10 and Microsoft O365
  • Knowledge of Mac setup and management;
  • Strong customer service orientation;
  • Effective oral and written communication and organizational skills;
  • Eagerness to contribute in a team-oriented environment;
  • Ability to work methodically and analytically in a problem-solving environment.

    • Technical expectations include:

  • Experience in enterprise technical support functions;
  • Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 10, MS Office 2016/365, current web browsers, etc.);
  • Experience with integrating Apple Mac in a Windows environment;
  • Experience with system, account, and access provisioning (Active Directory);
  • Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms.
  • Experience with support of mobile devices, both iOS and Android;
  • Experience with basic networking
    • Perks & Benefits:
    ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

    We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
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