Customer Service Officer Dutch-French-German-Italian - Oklahoma City, United States - EBTS Pro Assist

Description

• Incoming phone calls, e-mails and faxes treating and dispatching: + Accepting phone calls and responding to the customers inquiries and internal and external intervening parties in accordance with predetermined procedures.
• Collecting additional information.
• Check the data for accuracy and completeness.
• Reception & Services; provide technical support; search workshop.
• Keep the customer and all involves updated.
• Complaint handling (from customer to contractor; from contractor to EBTS.)
• Ensures the monitoring and control of the agreements with the parties involved: + Regarding the service
• Regarding complaint handling, etc.
• Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: + Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
• Enter required information into the system.
• Register performed operations.
• Responsible for the internal and external monitoring of client files.

• Communicate fluently in languages: Dutch-French-German-Italian
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires, ) is an asset
• No specific knowledge and experience required

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer