Dealer Technical Service Trainer - Denton, United States - PACCAR

PACCAR Denton, United States

3 weeks ago

Description

Requisition Summary

Peterbilt Motors Companyis looking for a Dealer Technical Service Trainer toinstruct and support our network ofover 350dealership locations throughout North America.Theservice trainer will educate dealership service personnel, as well as Peterbilt internal personnel, on Peterbilt product features and benefits, maintenance, and repair. Training is conducted at the Denton Training Center and various regionally based and dealership locations throughout the U.S. and Canada.

Here's what you will do in this role:

InstructPeterbilt dealership service personnelregarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines
Identifyareas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty
Interfacewith various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel
Providefeedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed
Continuously improveand modifytraining based on formal and informal evaluations from training participants.Contributes to providing best-in-class training within our industry
Manageand coordinateclass room training including venue selection, catering, printed materials, training aids, and scheduling
Giveinput and reviewon-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products
Coordinatewith other divisions to ensure consistent content and messaging of training materials

You're going to need this to be successful:

Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery.Peterbilt service, diesel engines, and after treatment systems experience is a plus
Minimum one-year of training or instructional experience, technical training preferred
Travel up to 50%
Background in curriculum and training program development from inception to delivery of a program
Ability to assist with developing trainings using various media including; classroom, on-line presentations, video and manuals
Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher.Familiarity with MS Teams is a plus
Strong organization, planning, and time management skills
Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management

Education

We require a Bachelor's Degreein Marketing, Education, Business, or Engineering,ORan Associates/Technical degreewith a combination of extensive applicable work experience in lieu of a Bachelors.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short-and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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