Desktop Support Engineer - Campbell, United States - Cat America

Description

• 5+ years' experience working on windows & related hardware.
• Hands on Linux experience is simply a must We need this candidate to be experienced with Linux and confident with related hardware and OS.
• Hands on Mac experience is simply a must We need this candidate to have experience with MAC and confident with MAC hardware\OS. Any additional skills on the backend infra of MAC is a bonus.
• IT3 level support experience is needed in managing escalated issues, working issue that have probably gone through level1 & 2 support.
• Experience mentoring teams, leading teams and\or driving initiatives.

• Linux OS installations, troubleshooting, maintenance, service, and break-fix issues in multiple lab environments.
• Provides support and administration of Mac workstations via JAMF management tools
• Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues
• Provide Windows system (Server & Client) administration & support.
• Provide support of Microsoft SCCM/WSUS infrastructure.
• Troubleshoot applications issues on across multiple platforms including smart devices.
• Assist users in daily problem solving and act as an escalation point to our service desk that relate to local user issues @ San Jose Headquarters .
• May be required to work occasional unusual hours based on emergencies and maintenance needs.
• Management inventory of systems & accessories while adhering to asset management process.
• Manage your tickets while ensuring adherence to stated SLA's for all Jira tickets

• Bachelor's degree in Computer Science or related field
• 5+ years' continued experience in IT role preferable within multinational.
• Experience troubleshooting windows & MAC systems in global environment.
• Experience with Linux both installation & troubleshooting.
• Experience with systems tools including SCCM
• Experience working on projects & ability to drive & own initiatives is essential