Guest Services Manager - Kapolei, United States - Four Seasons Hotels Ltd.

Description

About Four Seasons:
Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy.

Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure.

Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

The Four Seasons Resort O'ahu at Ko Olina is looking for a Guest Services Manager who has a passion for excellence and the spirit of aloha.

The Guest Services Manager shall assist the Director of Guest Services and Concierge with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Driversas well as Concierges.

This individual assists in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards.

He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

Join Our 'Ohana

We invite you to join our 'ohana at the Four Seasons Resort O'ahu at Ko Olina as we prepare to open one of the finest resorts in the world.

We're excited to bring the Four Seasons Experience to O'ahu for the first time and embrace the unique local culture here in Hawai'i.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.

Four Seasons has been ranked in FORTUNE Magazine's 100 Best Companies to Work For since 1998. We're looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit


Annual Salary:
$72,100.00

Responsibilities

• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Motivates Guest Services staff to execute service at the highest level, while delivering it in a manner that is authentic.
• Interviews, trains and schedules the Guest Services staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

Preferred Qualifications and Skills

• Minimum Two Years Luxury Experience in Hospitality desired
• Cultural sensitivity to Hawai'i and its workforce
• Strong leadership, communication, and organization skills

Successful candidates must possess legal work authorization in the United States.

About Four Seasons Resort O'ahu at Ko Olina

On Oahu's sunny western coast - wild, rugged and conveniently close to Honolulu and Waikiki Beach - five-star Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort.

Restaurants and bars are infused with the magnetic energy of Ko Olina.

Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach.

They are also able to play tennis and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of - an opportunity to build a life-long career with global potential and a real sense of pride in work well done.

In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios.

We believe that attitude counts as much as skill.

As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish.

Ultimately, our culture breeds success, and rewards it in many different ways.

Learn more about Four Seasons

Learn more about Four Seasons O'ahu at Ko Olina on Social Media


Instagram:
@FSOahu


Twitter:
@FSOahu


Facebook:
We look forward to receiving your application Mahalo

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -