Founding Team Customer Success Strategist - New York, NY
1 month ago

Job summary
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%. Our platform enriches every order in real time with professional + personal signals and unlocks personas.Responsibilities
- Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation
- Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
- Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
Job description
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