Information Technology Specialist - , NM, United States - U.S. Customs and Border Protection

Description

This position is with the Office of Information and Technology (OIT), within U.S.

Customs and Border Protection (CBP), with the Field Support Directorate in one of the following locations:
Columbus, Deming, or Lordsburg, New Mexico.

In this Information Technology Specialist position, you will become a key member of a team of Homeland Security professionals in providing technology service, implementing projects and deploying systems to reduce downtime, and maintaining operational availability


Typical work assignments include:

• Diagnosing and resolving problems in response to customer-reported incidents.
• Researching, evaluating, and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions; providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing, and maintaining customer hardware and software to maximize system availability and monitor network performance.
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles, and practices.

*Salary and Benefits*This position starts at a salary of $66,732 (GS-9, Step 1) to $95,270 (GS-11, Step 10) with promotion potential to $110,148 (GS-12, Step 10).

Employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional 401(k) offering.

*Qualifications**Basic Requirement:

• Applicants must have IT-related experience demonstrating each of the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

* *Customer Service* - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
* *Oral Communication* - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
* *Problem Solving* - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

*Experience:

• You qualify for the GS-09 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Testing, installing, configuring, and maintaining networks including hardware, middleware, and software.
• Consulting, ensuring security assurance policies and principals.
• Developing and administering local database.

*Experience:

• You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Analyzing, planning, integrating, and configuring network systems hardware.
• Diagnosing and resolving network problems, hardware/software interface, and interoperability problems.
• Testing, installing, configuring, and maintaining networks including hardware, middleware, and software to ensure conformance to national standards consulting.
• Evaluating new hardware and software technologies for potential inclusion into the enterprise.

*Education Substitution: GS-09*: Successful completion of a master's or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying.

*Education Substitution: GS-11:

• Successful completion of a Ph.

D.

or equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level.

Such education must demonstrate the skills needed to do the work.

For this position, a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying.

*NOTE: Your resume must explicitly indicate how you meet these requirements. Otherwise, you will be found ineligible. Be sure to review the entirety of the official Job Opportunity Announcement (JOA) on , the federal government's official employment site.

*How to Apply*Click this site's APPLY link to access the official JOA on , the federal government's official employment site. You will learn exactly how to submit your application package, including your resume, which must explicitly indicate how you meet the above Specialized Experience and/or Education Requirements. Otherwise, you will be found ineligible.

*The closing date for this employment opportunity is May 7, 2024.

Interested in other career opportunities with CBP? Visit * *and check the CBP calendar at ** frequently for upcoming informational webinars, in-person recruiter events, and virtual career events.

Job Type:
Full-time


Pay:
$66, $95,270.00 per year


Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to Relocate:

• New Mexico: Relocate before starting work (Required)

Work Location:
In person