Energy Account - California, United States - City of New York

Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies

what we do ensures that all agencies can deliver on their mission.

Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

• Recruiting, hiring, and training City employees.
• Managing 55 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all.

It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come.

Visit our website at to learn more about the work we do.

The Department of Citywide Administrative Services' ("DCAS") Division of Energy Management ("DEM") serves as the hub for energy management for City government operations.

Today, we develop the City's annual Heat, Light, and Power Budget; manage the City's electricity, natural gas, and steam accounts; help our agency partners identify and pursue energy-saving opportunities at their buildings; do energy efficiency and clean power generation projects across the City's portfolio; and implement operations and maintenance (O&M) best practices.

DEM is tasked with leading the City's efforts to reduce greenhouse gas emissions ("GHG") by 80 percent by 2050 from a 2005 baseline ("80 x 50").

The City also has set a near-term goal to reduce GHG emissions from City government operations 40 percent by 2025 and 50 percent by 2030 from a FY06 baseline.

To meet these goals, DEM is committed to collaborating very closely with our agency partners to help them achieve major emissions reductions in their buildings.

We are actively working to provide them with the energy efficiency and clean energy project funding, project delivery vehicles, technical expertise, staff resources, strategic planning support, and data analytics that they need to succeed.

Responsibilities :

• Support management and resolution of utility account and meterrelated inquiries from city agencies:

o Represent the unit in resolving day to day inquiries from City agencies.

o Respond to agency partners in a prompt and professional manner with a focus on communication, outcomes, and customer experience.

o Foster relationships with stakeholders internal and external to the unit.
o Track, measure, and report on activity progress, customer satisfaction.
o Identify and develop service-related process improvements
o Support account and meter management activities

• Manage utility account & meter maintenance activities:

o Interface with partner city agencies and local utilities on account & meter maintenance matters.
o Process and track account & meter maintenance inquiries.
o Work with internal and external stakeholders to address issues preventing account & meter maintenance cases from resolving.
o Provide input on existing processes and recommend improvements.
o Solicit and act on feedback from users to evolve account & meter maintenance processes.
o Participate in development and update of training offerings and content. Coordinate, participate and lead training sessions for agency partners, track attendance and survey metrics.

• Managing deployment of energy monitoring equipment:

o Facilitate installation and tracking of energy monitoring equipment, troubleshoot non-reporting hardware
o Work with program stakeholders to advance installation site preparatory activities.
o Facilitate data acquisition efforts across internal and external stakeholders.
o Solicit and act on feedback from users to evolve energy monitoring platforms, including facilitating user access.
o Support development of expense budget, expenditure tracking and invoice review.
o Work with internal and external staff to develop and update training materials, track attendance and survey metrics.


To Apply:
Please go to or for current NYC employees and search for Job ID#

NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.


NOTE:
ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible

clerical/administrative

experience, one year of which must have been in an administrative capacity or supervising staff performing

clerical/administrative

work of more than moderate difficulty;

or

• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible

clerical/administrative

experience including one year of the administrative supervisory experience described in

"1"

above;

or

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible

clerical/administrative

experience including one year of the administrative supervisory experience as described in

"1"

above;

• Education and/or experience equivalent to

"1",

"2",

or

"3"

above.

However, all candidates must possess the one year of administrative or supervisory experience as described in

"1"

above.

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in

"1"

above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 31⁄2 years.

Preferred Skills
The preferred candidate will bring the following skills and experience to this position:

• 2+ years' experience in a customer facing setting addressing and resolving customer service issues
• Outstanding verbal and written communication skills
• Strong quantitative and data analysis skills, including proficiency in Microsoft Excel.
• Experience utilizing Microsoft Word and PowerPoint to create professional reports, memos, and presentations.
• High productivity, with consistent ability to meet and even exceed deadlines, and strong organizational skills.
• Previous sales or utility experience is a plus
• Experience with Customer Service Management (CRM) tools
• Knowledge of or interest in the City's carbon reduction efforts is a plus

55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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