Guest Services Representative - New York

Only for registered members New York, United States

1 month ago

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Job summary

Serve as frontline service staff providing high-quality customer service to guests and visitors in a residential or hospitality environment.


Responsibilities

  • Assist guests in person by phone and through digital platforms by answering questions providing directions and resolving issues professionally Enter track maintenance requests using work order incident reporting systems ensure timely processing according to policy Process a variety of desk services including temporary key issuance account transactions deposits refunds late payments and resource replacement Create maintain informational signage for residential buildings Respond to all inquiries courteously professionally while maintaining high standard of service Provide cross-functional support related front desk operations services Process monitor maintenance incident requests promptly maintain accurate up-to-date records Provide administrative support including troubleshooting front desk issues ensuring all services accessible residents Communicate residents contractor work fire drills alarms guest passes key loans maintenance follow-ups Perform cash handling duties including processing payments refunds account transactions accordance established procedures Perform cashiering responsibilities end-shift reconciliation report generation secure handling funds Manage access residential buildings maintaining security issuing temporary keys responding lockouts escorted access appropriate Respond appropriately emergencies after-hours access issues Issue replacement identification cards update associated services comply institutional policies Work flexible schedule 24/7 operation nights weekends holidays overtime emergency coverage assigned

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