Technical Product Support Professional - Atlanta, United States - Spelman College

Description

CoStar Group (


NASDAQ:
CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.

Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We've continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction.

Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively.

Role Description:
As a

Technical Product Support Professional , you'll be a vital member of our team, responsible for delivering

first-rate support

to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find

timely, thoughtful, and complete

solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals.

More than just fixing problems, you'll:

Become a product expert:
Master our application tools inside and out through continuous learning and

collaboration with colleagues.

Be a customer champion:
Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.

Think critically and creatively:
Diagnose complex technical issues, research solutions, and develop effective workarounds.

Collaborate effectively:
Work hand-in-hand with colleagues in different teams to provide seamless support experiences.

Basic Qualifications :
Bachelor's degree in Information Technology or related field from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.
6+ months of SQL experience (academic or professional)
6+ months of professional experience in customer service, involving effective communication and relationship-building with clients through phone, email or in-person interactions
Ability to troubleshoot Windows applications and understand SaaS models
Independent work ethic, time management, and problem-solving skills
Collaborative and adaptable team player with a learning mindset

Preferred Qualifications:
Experience with database and web-based software
Knowledge of commercial real estate industry
Willingness for occasional after-hours support
What's in it for you?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives.

CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage:
Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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