District Field Technician Atlanta - Atlanta, GA
2 weeks ago
Job summary
The District Field Technician serves as the primary field-level technical expert and support resources within an assigned geographic district.++
Responsibilities
+- Hands-On Installations,+Field Support & Market Coverage:+Complete approximately 3–5 installations per week to:Support capacity during peak demand+Validate installation standardsAssist with complex or high-profile jobsFollow the same documentation quality customer service standards as independent technicians.Serve as a field resource for independent technicians when questions arise regardingProduct complexitySite conditionsInstallation challengesIdentify recurring issues and communicate trends to leadership.Support coverage planning by providing insight into technician availability skills gaps within the district.
- Customer Escalation & Quality Resolution:Serve as the primary escalation contact for complex or high-priority customer issues within the district.Respond to resolve issues such asAssembly defectsMissed expectationsProduct damage incomplete installationsConduct on-site visits when necessary to assess correct complete work.Coordinate with operations customer service contractors ensure timely resolution.Document escalation outcomes root causes support continuous improvement.
- Onboarding & Quality AssuranceLead field-based onboarding newly onboarded contractor assembly technicians.Demonstrate proper assembly techniques safety best practices manufacturer guidelines outdoor products includingPlaysetsGazebosPergolasGreenhousesOutdoor kitchens related products.Verify technicians understand product requirements job documentation expectations photos completion notesCustomer interaction standardsProvide feedback coaching focused outcomes quality expectations methods schedules.
Job description
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