Customer Service Representative - Huron - Champion Media LLC

    Champion Media LLC
    Champion Media LLC Huron

    5 days ago

    Description

    The Huron Daily Plainsman is an American newspaper based in Huron, South Dakota.

    Our newspaper seeks to provide the news the community needs, reported faithfully and fully, with respect for all and favor to none. We strive to be authoritative and insightful, to inform and to delight.

    To accomplish this mission, we set for ourselves the following goals:

    • To be the indispensable, timely source of information and community coverage, examining all subjects that impact readers.
    • To provide community members with information relevant to their daily lives.
    • To raise issues aggressively and constructively in matters of public interest.
    • To reflect the diversity of our community's people.
    • To ensure that the right information, reaches the right audience, at the time they want it using the wide variety of formats available to us.

    What's In It For You?

    • Health Insurance and HSA
    • Dental and Vision Insurance
    • Short-and Long-Term Disability
    • Life Insurance
    • Paid Time Off
    • Full Time or Part Time

    What Will I Be Doing?

    • Enter legals and classified advertisements into the appropriate systems, while following standard operational process.
    • Interact with customers via phone, email, or in-person, addressing their inquiries, concerns, and feedback in a courteous and empathetic manner.
    • Provide accurate and up-to-date information about our products, services, and policies to assist customers with their purchasing decisions or troubleshooting needs.
    • Investigate and analyze customer issues, determine appropriate resolutions, and take necessary actions to resolve problems promptly.
    • Process customer orders, payments, and returns efficiently, ensuring accuracy and attention to detail.
    • Identify opportunities to upsell or cross-sell products or services to customers, maximizing sales and revenue.

    Do I Have What It Takes?

    • Competency in technology including Microsoft Office & Adobe PDF
    • Previous experience in customer service or a related role is preferred but not required.
    • Excellent verbal and written communication skills.
    • Proven history of customer success based on relationship building.
    • Patience, empathy, and active listening skills to understand and address customer needs effectively.
    • Strong problem-solving and decision-making abilities to resolve customer issues.
    • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
    • High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.

    Champion Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This includes providing policies for reasonable accommodations.

    This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Champion Media. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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