Assistant Service Manager - Bowling Green, KY, United States - Wright Implement Company

Description

Discover the difference at Wright Implement, where benefits and competitive pay are top priorities for this family-owned business—become part of our family today

Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana.

We strive to provide the best choice of products and the highest level of service. Wright Implement is actively searching for an Assistant Service Manager for the Bowling Green, KY Service Department.


Purpose:

Manages turf service operations within the dealership to maximize return on investment by optimizing Turf Service Department processes to ensure internal and external customer satisfaction.

Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.


Responsibilities:
Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfaction
Assists in the creation of annual Turf Service Department goals and budget, in alignment with the organization's financial and operational objectives
Assists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Assists in the coordination of customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledge
Reviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely manner
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Other duties as assigned by supervisor
Knowledge, Skills, Abilities, & Other
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Excellent customer service skills


Requirements:
~3+ years experience in Service Department or related operations
~ High School Diploma or equivalent experience

Wright Implement is an equal-opportunity employer.

Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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