Hotel Food and Beverage Supervisor - Norwood - Four Points by Sheraton Norwood

Description

Job Description:

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit  HBRE is the real estate division of FM.

Location:

This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.

The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah's. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.

Why Join Us?

It's a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.

Shift Hours

Full time Salaried position with a minimum of 40 hours a week

• We require open availability to align for business needs. This includes availability for day, nights and weekends.

Holidays

• This is a 24/7 operation, so holiday coverage is required

• Christmas Day is the only exception unless an event is scheduled.

• Flexibility is offered to take alternate days off when holidays are worked

Responsibilities

This position is directly responsible for supervising and operating a front of the house food and beverage operation to include One Bistro restaurant or Banquet event operation. Responsibility includes creating, implementing and maintaining procedures and policies pertinent to the employees and the front of the house food and beverage unit (One Bistro restaurant, Zachariah's restaurant, and/or banquet events). Assisting in creating, planning, implementing, and evaluating training needs of the staff. Administrative duties include cash handling, end of the shift reports, daily and weekly record keeping, reviewing BEOs, restaurant/ banquet recap, forecasting and other general administrative duties. Supervisory duties include customer and staff issue resolution, implementing SOP and meeting the goals of the organization/ department/ unit. The food and beverage supervisor is responsible for the upkeep of the facility by communicating their needs to designated managers. This position directly regularly supervises (10) full time and part time employees for any given shift.

Responsibilities involve:

• Lead food service team in dining area, handling hiring, scheduling, training, guiding, and evaluating.
• Manage front-of-house food and beverage operations, including coordinating events and following established procedures.
• Participates, assists, and contributes to the annual special events for the hotel and conference such as Mother's Day and Easter events (servicing of over 1000 guest per event)
• Responsible for establishing and ensuring all the controls including bi-annual inventory controls are met
• To ensure that the state and local sanitation codes are followed
• Possess a positive attitude, create a nice first impression.
• Responsible for recording all charges are entered in the POS system correctly and balanced at the close of the shift.
• All side work is completed at the end of shift

Qualifications:

2+ years of restaurant supervisory experience required

Experience supervising banquets a plus

Experience working in a hotel and free-standing experience are helpful.

• Computer proficient with tools such as micro symphony, Microsoft outlook, excel and word.
• Strong customer service skills
• Effective communication abilities to engage effectively with supervisors and customers both written and verbal
• Proven leadership skills
• Creating weekly schedules for team
• Managerial experience to resolve guest/employee issues
• Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
• Understanding of cost controls and cash handling
• Physical ability to lift and carry items weighing up to 50 pounds as part of regular job duties.

Education
High School Diploma or GED

Tips and SERV Safe Certified preferred

The hiring range for this position is $67,200 - $84,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.

Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

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