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Assistant Food - Stowe - Spruce Peak
Description
BASIC FUNCTION:
The Assistant Retail and Concessions Manager will oversee the daily operation of the Pantry, Beanery, Pico Taco, Toy & Candy Retail & Zamboni's as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.
ESSENTIAL FUNCTIONS:
· Responsible for the Daily Operation of the Pantry, Beanery, Toy & Candy, Pico Taco, Zambonis and other activations as applicable.
· Train line level Colleagues to ensure seamless & luxurious guest service.
· Manages schedule and payroll for employees.
· Communicate information to the service team giving them the knowledge to be individually empowered.
· Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods
· Supervise the performance, attendance, attitude, appearance and conduct of service team.
· Monitoring and respond to customer experience opportunities in real time.
· Coaching in the moment to Service Colleagues for both celebration and opportunities.
· Maintains house bank and handles all cash according to Resort and departmental policies and procedures
· Maintains an up to date working knowledge of all resort amenities as well as any special events
· Takes restaurant reservations when needed for internal and external guests
· Is knowledgeable of all emergency procedures and Spruce Peak policies.
· Other duties as necessary
Rate: $ $28.50 per hour
· High School Diploma and one year of supervisory experience or the equivalent combination of education and experience.
· Excellent leadership and communication skills
· Basic computer skills including MS Office and Micros
· Flexible schedule to include early mornings, evenings, weekends and holidays
· Must be 18 years of age or older
· Must have or obtain a valid DLC certificate
· Ability to stand/walk up to 10 hours per day
· Ability to lift, push, and pull a minimum of 30 lbs.
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