Customer Support Assistant - Cleveland, OH, USA
4 hours ago
Job description
Company Description
About Us
At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.
Job Description
Job Description
Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.
Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Maintain accurate records of customer interactions and transactions
Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
Provide information about products, services, and policies
Collaborate with other departments to address client needs efficiently
Assist in administrative tasks as needed to support the team
Follow communication procedures and guidelines to ensure quality and consistency
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Minimum of 1 year of customer service or administrative experience
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient with Microsoft Office Suite and customer management software
Ability to multitask, prioritize, and manage time effectively
Professional demeanor with a strong work ethic
Additional Information
Benefits
Competitive salary: $50,000 – $60,000 annually
Growth opportunities within a supportive team environment
Ongoing training and professional development
Paid time off and holidays
Health and wellness support
Dynamic and collaborative work culture
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