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Production Support Engineer - Boston, United States - HCLTech
Description
HCLTech is looking for a highly talented and self- motivated Production L3 Support to join in us advancing the technological world through innovation and creativity.
Job Title:
Production L3 Support
HCL Job ID:
BR
Position Type:
Full-time
Location:
Onsite, Boston, MA
Must Have:
8+ years of experience on operations for production systems.
Implement scalable solutions for applications, infra and database
Responsible for the maintenance, configuration, and reliable operations for VM, network servers and applications
Identify, install and configure the tools for managing, monitoring and reporting performance of servers and applications (on prem, cloud, hybrid)
Perform HW and SW upgrades
Troubleshoot hardware and software problems/incidents by working with application team members, by running diagnostics, and assessing impact of issues
Perform capacity planning for HW and SW
Experience implementing logging, monitoring, and alerting solutions
Experience in service level observability
Experience in performance improvement solution across Apps and Infra
Understand various metrics such as MTTR, MTBR, MTD, etc. along with understanding of SLO / SLI / Error Budgets
Knowledge in Chaos Engineering tools and practices
Implement scalable solutions for applications, database
Good experience with scripting language such as bash, python, Groovy, GoLang
Implementation experience in SRE Tools and Accelerators
Understanding of Infra As Code practices and ability to create / modify runbooks and SOP's
Good understanding of container and container platform
Good to Have:
At least 3+ years of application architecture and development knowledge with Java or .net technologies for API, Database, Microservices, Integration layer, Mobile
Implementation experience on CI/CD tools and pipelines
Knowledge in Chaos Engineering tools and practices
Good understanding of ITSM processes, basic metrics for support quality and reliability
Internal / External SRE Certification'.
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Mid-Senior level
Industry
Information Technology and Services
Employment Type
Full-time
Job Functions
by Jobble
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