Field Service Technician II-III (Semiconductor) (30992) - Phoenix - EBARA TECHNOLOGIES INCORPORATED

    EBARA TECHNOLOGIES INCORPORATED
    EBARA TECHNOLOGIES INCORPORATED Phoenix

    12 hours ago

    Description
    POSITION SUMMARY
    Under minimal supervision, perform client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
    ESSENTIAL FUNCTIONS
    • Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
    • Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
    • Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
    • Perform preventive maintenance with little supervision. (Essential)
    • Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
    • Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
    • Identify and escalate design issues to engineering and management for resolution. (Essential)
    • Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
    • Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).
    • Act as a customer contact on technical and service-related problems. (Essential)
    • Must be able to provide guidance to other field technicians and field service engineers. (Essential)
    • Train and mentor Field Service Technicians at levels I-II-III. (Essential)
    • Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
    • Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
    • Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
    • Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
    • Perform other duties as assigned. (Non-Essential)
    POSITION QUALIFICATIONS
    Competency Statement(s)
    • The ability to lift 35 lbs. unassisted from the floor to waist level.
    • The ability to read and work from electrical and mechanical schematics and diagrams.
    • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
    • The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
    • The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
    • The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
    • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
    Education
    • An Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
    • Experience
    • Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
    • Working knowledge of mechanical skills.
    • Working knowledge of principles of semiconductor and/or vacuum technology.
    • Strong Customer Relations skills.
    SKILLS & ABILITIES
    • Demonstrated ability to troubleshoot down to a component level.
    • Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
    • Speaking in front of groups. Strong time management skills. Self-starter.
    • Demonstrated leadership and program management skills.
    • Strong relationship-building skills, with the ability to collaborate and work effectively with internal colleagues and customers.
    • Demonstrated teamwork and organizational skills.
    • Demonstrated excellent written and oral communication skills.
    • Provide verification of good driving record if servicing customer offsite.

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