Customer Service Representative - Hidalgo - Teleperformance USA

    Teleperformance USA
    Teleperformance USA Hidalgo

    1 day ago

    Description

    Job Description

    We are looking for fearless people who are inspired to deliver only the best in all that they do.

    This role will involve finding innovative ways to respond to varying questions, issues and concerns via phone/email/chat/social media while calmly attempting to resolve and de-escalate any issues escalated when necessary appropriate track call related information auditing reporting purposes providing feedback on calls upselling if required


    • Connect with customers via phone/email/chat/social media address their questions/issues/concerns/li>
    • Calmly attempt resolve escalate interactions li>
    • Track all call related info auditing/reporting purposes li>
    • Provide feedback upsell if required ul>


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