Network Analyst - Pittsburgh, United States - Duquesne University
Description
Network Analyst - Computing and Technology Services (CTS)
Salary:
Commensurate with experience
Benefits:
Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.
Details at
Location:
Computing and Technology Services
Position Status:
Full-time
Hours:
Varied
Position Number: 436307/10-941
FLSA Status:
Exempt
POSITIONSUMMARY:
Housed within the Computing & Technology Services (CTS) department, theNetwork Analyst position is a member of the Network and Telecommunicationsteam.
This position is a member of a team of six Network Engineers and NetworkAnalysts who report to the Manager of Network and Telecommunications.
TheNetwork and Telecommunications team provide broad-based support of the DuquesneUniversity wired and wireless networks, Internet connectivity and fiberinfrastructure.
As a member of the Computing and Technology Services organization (CTS),the Network Engineer supports the service goals, metrics, strategies, policies,procedures, and project plans of the Central IT Organization.
This is achieved by assisting in the planning, design, and developmentof the campus network (LAN, WAN and Wi-Fi) and the services provided via thenetwork (as examples; Voice over IP or VoIP a planned replacement for thecampus telephone service and IPTV an augment to our cable TV service in theLiving Learning Centers), including monitoring and providing technical supportin the day to day operations of the campus infrastructure.
In addition, theNetwork Analyst will participate with the installation, monitoring,maintenance, support, and optimization of all network / telecommunicationhardware, software, and communication links.
Preparing andmaintaining networking documentation and network & cabling layouts.
Analyzing andresolving network hardware and software problems; responding to IT Service Desktelephone calls, emails, and personal requests for technical support in atimely manner; troubleshoot and resolve LAN, WAN, Wi-Fi, VoIP, and VPN relatedproblems; and report on the operational status of the campus network.
The position will consult with the Manager ofNetwork and Telecommunication Services or the Director of IT InfrastructureServices on all personnel issues and concerns.
Large projects are to beresearched, chartered and planned with CTS management.DUTIESAND RESPONSIBILITIES:
Tier 2 networkand telecommunication support for the campus community.
Tier 2 are complex issues dealing withinfrastructure hardware and software components (switches, routers, wireless,internet connectivity, etc.)
Assistin managing the tickets in TeamDynamix (problem/incident workspace).
Assistin monitoring the health and performance on the network/telecom components andcoordinate annual network switch upgrades (wired/wireless).
Assist with the system administration of the LAN,WAN Wi-Fi and VoIP services.
Assistin managing/maintaining the network and telecommunication equipment inventory.
Administration of the Mitel Portal (adds,moves, and changes).
Maintainthe student network technicians work schedule.
Travelis required in this position.
Theposition requires lift and install network and telecommunicationequipment. Also, climbing a ladder to install cabling and/or hang accesspoints.
Completes otherduties as assigned.
REQUIREMENTS:
Minimum qualifications:
Associate's degree Computer Network Systems from an accredited institution
Network/Telecommunications training or certifications and 2-5 years ofprogressively responsible experience
Telecommunicationsfundamentals required
Voice Over IP and UnifiedCommunications Fundamentals required
Valid Driver'slicense
Preferred qualifications:
Bachelor's degree in Information Technology or related field from an accreditedinstitution
Alcatel Switch/Wireless Certification (or other NetworkVendor certifications)
Five years of experience preferred
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions.
This includes, but is notlimited to, the following:
The Network Analyst spends the majority of time resolving connectivityproblems reported through Footprints (problem incident).The Network Analyst spends time ontroubleshooting to resolve the issue; requiring a high skill level of analytical,technical, problem solving, collaboration and customer service attributes.
The Network Analyst position requires the skill and ability to analyze andresolve network hardware and software problems, respond to IT Service Desktelephone calls, emails, and personal requests for technical support in atimely manner; troubleshoot and resolve LAN, WAN, Wi-Fi, VoIP, and VPN relatedproblems; and report on the operational status of the campus network.
Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission.
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.
Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer.
Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity.
We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC ).We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.Duquesne University is Catholic inmission and ecumenical in spirit.
Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.