Branch Operations Manager - Danbury, CT
2 days ago
Job description
In conjunction with the Branch Manager, the Branch Operations Manager is responsible for the operations of the branch and achieving sales and service goals. The Branch Operations Manager will assume all Branch Manager responsibilities in the absence of the Branch Manager.
Customer Service
Coach team members to bring to life all aspects of the USB Customer Service Commitment Charter and the USB brand.
- Lead by example to create a positive branch environment that is friendly and welcoming. Demonstrate a positive and upbeat attitude for your teams and clients on a daily basis.
- Ensure staff's follows USB Quality Service Standards (adhere and ensure that employees follow the "it takes two to say no") guideline.
- Responsible for the branch achieving positive customer service surveys.
Accountable for successful retention of customers.
Handle transactions accurately and efficiently, respecting the customer's time.
Serve as a resource to branch team members resolving customer service issues to ensure satisfactory results.
- Elevate to higher management level when appropriate.
- Respond to customer complaints/concerns within 2 business days and look to resolve issues promptly. Set clear expectations for clients and ensure follow-up is taking place.
Maintain the highest levels of confidentiality and privacy of customer information.
Participate in community service groups/activities.
Promote and participate in lobby engagement.
Maintain branch appearance and facilities making sure the they are well maintained and functioning properly; order maintenance when necessary.
Risk/Operations
Maintain the safety and soundness of the branch by holding team members accountable for operational excellence.
Ensure team & self adhere to all policy and procedures. Correct any audit violations.
Monitor and/or manage branch RCI, overdrafts, charge off's.
Process RIM within authorized limits.
Comply with all S.A.F.E. Act regulations including keeping registration information (including but not limited to name, home address and work address) up to date and status as active.
Provide N.M.L.S. registration number to consumers upon request and in all written communications in accordance with law, specifically on e-mail signatures and business cards.
Perform essential customer transaction functions with accuracy and in a timely manner.
Comply with all requirements of the Fair Lending regulations.
Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.
Ensure all account documentation (ex: signature cards, resolutions, POA, Trust Agreements) are scanned to Bank Operations in a timely manner. Follow-up with team members as needed.
Finance Management
In conjunction with the Branch Manager, achieve branch profitability goals. Review profit center accounting reports, develop and implement strategies for improvement in branch revenue and efficiency. Coach Service Reps to address customer fee based concerns by offering appropriate solutions.
Sales
Assist the Branch Manager in tracking, strategizing, and accomplishing sales and service goals.
Coach team members to proficiency in all aspects of the USB sales & service process.
Ensure accountability is taking place by the team members.
- Demonstrate a sense of urgency with achieving branch deposit, loan, investment, cross sell goals through individual production. Providing feedback and coaching to the team on sales & service results.
- Maintain a working knowledge of all USB products and services sold directly in the branch and consistently educate and reinforce USB products and services with staff.
- Keep current on products/services available from other business lines to aid in cross selling efforts.
- Model USB sales & service process and promote usage of all USB sales & service tools, job aids and playbooks.
Actively source and facilitate Bank at Work opportunities.
Maximize all in-branch customer interactions to promote the value of banking with USB and expand/deepen customer relationships.
Human Resources
Develop and retain high performing team members (Service Reps) through leading, coaching and managing all aspects of sales & service.
Provide timely and meaningful coaching feedback.
Motivate personnel and promote workplace enthusiasm by providing a positive work environment; provide opportunities for professional growth through education/training; provide the tools/skills (cross train) necessary for employee growth at USB.
Minimize employee turnover due to job dissatisfaction.
Ensure team members are dressed professionally.
Efficiently manage staffing schedules to ensure a quality customer experience.
Manage HR processes for direct reports (performance/incentive/introductory period reviews, recruitment, career development, training, interviews, disciplinary/corrective actions, etc.).
Participate with the interviewing process for new staff members.
This position is located at our Commerce Branch - 71 Newtown Rd., Danbury, CT
Similar jobs
We are seeking a driven individual that is motivated by client satisfaction and continued success. · 100% client amazement and loyalty · Interact with clients in a friendly and professional manner at all times creating a memorable experience. · ...
1 week ago
We are looking for someone to guide, maintain,and monitor the operational excellence program and activities, · Manage opportunities identified for improvement using Operational Excellence principles and methodologies · Oversee process improvement events, define and monitor perfor ...
4 days ago
Job Details · Description · In conjunction with the Branch Manager, the Branch Operations Manager is responsible for the operations of the branch and achieving sales and service goals. The Branch Operations Manager will assume all Branch Manager responsibilities in the absence of ...
2 days ago
The Operations Manager in Danbury is a key leader responsible for driving efficient operations across customizing warehouse and logistics teams. · Provide overall leadership direction for customizing warehouse and logistics departments ensuring optimal performance productivity. · ...
1 month ago
The Manager of Operational Excellence will be responsible for leading lean transformation and continuous improvement at our Danbury, CT facility using APEX (Always Performing for Excellence), the DRS Continuous Improvement system. · Lead development and execution of the site APEX ...
1 month ago
The Manager of Operational Excellence will be responsible for leading lean transformation and continuous improvement at our Danbury facility using APEX. This individual will report to the site leader and partner closely with the site leadership team to drive a culture of continuo ...
1 month ago
Join our Danbury, CT team as an Operational Excellence Manager. · ...
4 days ago
+We are seeking a Project Manager – Operational Excellence to join our Comnet operations in Danbury, CT. In this critical role, you will lead the development, · deployment and long-term sustainability of the Comnet Operating System (COS) across the integrated supply chain. · +Be ...
1 month ago
We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. · The Senior Manager · ,People Operations serves as the strategic and operational leader for the company's HR Operations func ...
1 month ago
This job is for a Project Manager – Operational Excellence to join Comnet operations in Danbury. The role will lead the development and deployment of the Comnet Operating System (COS) across the integrated supply chain. · Implement and sustain the COS across facilities. · Partner ...
3 weeks ago
We are seeking a Project Manager – Operational Excellence to join our Comnet operations in Danbury, CT. In this critical role, you will lead the development, deployment, and long-term sustainability of the Comnet Operating System (COS) across the integrated supply chain. · We pro ...
1 week ago
We are seeking a Project Manager – Operational Excellence to join our Comnet operations in Danbury, CT. In this critical role, you will lead the development, deployment, and long-term sustainability of the Comnet Operating System (COS) across the integrated supply chain. · ...
1 month ago
The Warehouse Operations Manager is responsible for the Warehousing, Shipping, and Receiving functions and ensuring compliance with internal procedures and external standards are The position oversees all aspects of the company's pharmaceutical warehouse activities. · BA/BS in a ...
1 week ago
Drive the Future of Industrial Networking. Comnet is a global leader in industrial networking solutions. · Implement and sustain the ComNet Operating System (COS) across facilities. · Partner with Senior Supply Chain Manager to develop internal and external KPI metrics. · ...
1 month ago
Position: · Project Manager – Operational Excellence · Location: · On-site – Danbury, CT · Drive the Future of Industrial Networking · Comnet is a global leader in industrial networking solutions. We provide innovative, reliable, and secure networking technologies, including hard ...
2 days ago
The Senior Manager of People Operations provides strategic and operational leadership for the Human Resources (HR) department at Waterworks. They oversee all aspects of HR service delivery, payroll and benefits administration. · ...
1 month ago
In conjunction with the Branch Manager, the Branch Operations Manager is responsible for the operations of the branch and achieving sales and service goals. The position is located at the Bethel Branch - 24 Grassy Plain St. Bethel, CT. · ...
1 week ago
We are seeking a driven individual that is motivated by client satisfaction and continued success. · ...
1 week ago
The North Salem Open Land Foundation seeks a part-time Operations Manager for administrative operations and bookkeeping responsibilities. · Provide administrative support for the Executive Director. · Oversight of QuickBooks accounts payable and receivable. · ...
3 weeks ago
The Operations Manager is a key member of HESCO's leadership team responsible for overseeing operational performance across distribution warehouse account support and purchasing functions. This individual will drive operational excellence implement measurable performance standard ...
3 weeks ago