Field Service Engineer 3 - Remote
2 days ago
Job description
Job Description Summary
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Role Summary/Purpose:
The Field Service Specialist is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs and installations of customer equipment and drives customer satisfaction through Service Excellence.
Job Description
Key Roles and Experiences
Perform advanced troubleshooting and repair on customer equipment.
Perform installation, validation and maintenance on assigned equipment
Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.
Technical expert for escalations and FMI's for one or more modalities.
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solution for the customer
Co-lead regular team or modality meetings as required.
Assist Area Service Leader in creating growth and/or deployment strategies.
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
May include application training of clinical or scientific staff on designated equipment
Qualifications/Technical Requirements:
Educational and Technical Requirements
Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
Or high school diploma/GED and 8 years of relevant experience
Advanced technical capabilities in imaging equipment including troubleshooting, repair and installation
Must have and maintain a valid Driver's License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Preferred Qualifications
Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-PA1
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Similar jobs
Field Service Engineer · Provides guidance and support to entry-level engineers for skill development. Performs on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems. · ...
1 week ago
The Field Service Engineer (FSE) provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service and repair of complex equipment and systems. · This role instructs customers in the o ...
1 week ago
Job Description Summary · GE Vernova's Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutio ...
9 hours ago
We're redefining the future of cybersecurity by building the world's first autonomous pentester powered by AI. · AI is transforming the landscape of both cybersecurity and cyberattacks while millions of people without security expertise are creating software bad actors are using ...
1 week ago
We're fixing it. And we're moving fast. As a Frontend Engineer on the Servicing Engineering Team, you'll build modern web applications that power how millions of users access support and manage their financial lives. · 2+ years of professional experience in frontend developmentDe ...
6 days ago
Job Description Summary · GE Vernova's Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutio ...
1 day ago
We're looking for an experienced hands-on Expert Services Engineer to support the Customer Success team with XBOWs customers. · ...
1 month ago
Job Description Summary · The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence in Las Vegas, NV.Job Description · Basic troubleshooting, installation, mai ...
2 days ago
· At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fi ...
9 hours ago
· Description · About Us · At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Servic ...
9 hours ago
As a Frontend Engineer on the Servicing Engineering Team, you'll build modern web applications that power how millions of users access support and manage their financial lives. · ...
3 weeks ago
We are currently looking for recent graduates to join our AV Service team. · This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. · Position requires travel within the US. US home location is flexible with opportunity to w ...
1 week ago
+ Evertz busca recientes graduados para unirse a su equipo AV de servicio. · Job summary · Evertz está buscando a alguien que sea la primera línea de contacto para sus clientes. Se requiere viajar dentro de los EE.UU., pero también se ofrece la posibilidad de trabajar desde casa ...
1 week ago
The PCS Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. Works with experienced Field Engineers to learn troubleshooting and equipment installation techniques. · This role services our Patient Care Solutions portfolio ...
2 weeks ago
The Field Engineer I performs on time accurate Preventative Maintenance in one or more modalities of equipment. · Works with experienced Field Engineers both onsite and remotely to learn troubleshooting repair and equipment installation techniques. · Responsible for driving custo ...
3 weeks ago
The Field Service Engineer is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. · GE HealthCare is a leading global medical technology innovator driving customer satisfaction through soluti ...
1 month ago
Engineering manager core services job is a technical leader role shaping best practices to build world-class user-facing technology. · ...
1 month ago
The Field Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. Responsible for driving customer satisfaction through Service Excellence. · This role is based out of Syracuse, NY · Relocation is available. ...
1 month ago
Job Description Summary · The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bullet ...
2 days ago
The Field Engineer II will perform preventative maintenance, installations, troubleshooting and repairs on our life-changing medical equipment within a hospital or healthcare system in the area of San Diego CA. · This role requires the candidate to work onsite at our customer loc ...
2 weeks ago
The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. · This role requires driving customer satisfaction through Service Excellence while working mainly onsite at customer locations and occasionally from home off ...
2 weeks ago