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- Engage with customers via live chat, addressing inquiries and providing solutions in a timely and professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain a high level of customer satisfaction by delivering consistent and accurate responses.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Monitor chat queues and respond promptly to incoming requests.
- High school diploma or equivalent; relevant experience is a plus.
- Excellent written communication skills with a strong command of grammar and spelling.
- Proven customer service experience, preferably in a chat or online environment.
- Ability to multitask and navigate multiple systems while communicating with customers.
- Strong problem-solving skills and a positive attitude.
- Familiarity with CRM software and online support tools is advantageous.
- Availability to work flexible hours, including evenings and weekends, as needed.
Chat Service Associate - Cary - Caprock Home Health Services

2 months ago
Description
Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We provide both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM).
We aim to keep people safe, comfortable, and independent in their home.
Caprock Home Health is built on and driven by our Core Values of Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork.
Our Team sees home care as a calling and we value a healthy work-life balance and a positive company culture. Join us as we build the future of home care
We are seeking a motivated and customer-focused Chat Service Associate to join our team. In this role, you will be responsible for providing outstanding support to our customers through live chat channels. Your primary goal will be to resolve inquiries, provide product information, and ensure a positive customer experience.
Responsibilities:
Qualifications:
The pay range for this role is:
USD per hour(Remote (Cary, North Carolina, US))
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