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- Responsible for Pall Life Science customer inquiry with the exception of technical information or assistance
- Responsible for research, verification, and documentation of sales orders
- Responsible for write-up and computer input of sales orders
- Refer customers, when applicable, to a specific individual or department depending on request
- Interact with manufacturing sites to obtain accurate lead times and transfer pricing and to also coordinate product shipment
- Provide assistance to Sales for obtaining customer account information
- Maintain excellent communication with customer and, when appropriate, act as liaison between sales and customer
- Release all orders to warehouse
- Maintain customer complaint system
- Provide product certifications to customers
- Maintain blanket orders and call release orders
- Set up bill only invoices
- BA degree or equivalent relevant experience
- 2+ years of customer service experience
- SAP experience
- Proven experience in cross functional working with sales, shipping, engineering, distributors across multiple geographical locations
- Experience composing effective customer correspondence, verbal customer communications, establishing priorities, maintaining data integrity, identification of customer issues, problem solving and follow up
- Excellent communication and interpersonal skills
- Computer data entry experience and the ability to multi-task
Customer Service Representative - New York, United States - Pall
Description
Customer Service Representative
Pall
Location
Port Washington, New York, United States of America
Category
Customer Support
Job Id
R
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JOB DESCRIPTION
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people.
Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, youll find a rewarding role here.
For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies.
Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Job Description:
Other Responsibilities:
Minimum Qualifications:
When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win.
As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard.We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.
If youve ever wondered whats within you, theres no better time to find out.
When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win.
As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerfultools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us at orto request accommodation.
If youve ever wondered whats within you, theres no better time to find out.
Location
Port Washington, New York, United States of America
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Customer Support
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