No more applications are being accepted for this job
- Experience level: Entry Level
- Education: High School
skills: - Helpdesk
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At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Service Desk Analyst - Mechanicsburg, United States - Randstad USA
Description
job summary:Are you a highly motivated individual with a passion for technology and helping others? We are seeking a talented Helpdesk Analyst to join our team and provide exceptional technical support to our end-users. As a key member of our IT support team, you will be responsible for resolving technical issues, tracking and documenting solutions, and delivering outstanding customer service to our users. If you are a problem-solver with excellent communication and interpersonal skills, we encourage you to apply and become a part of our dynamic and growing organization.
The available shifts are listed below -
Open 1 (ET):
Wednesday-Friday: 5pm-11pm (5 hours each day)
Saturday & Sunday: 9am-8pm (11 hours each day)
Total = 40 hours
Open 2 (ET) :
Monday-Wednesday: 3pm-11pm (8 hours each day)
Thursday: 3pm-7am (16 hours)
Total = 40 hours
For immediate consideration send resume to
location: Mechanicsburg, Pennsylvania
job type: Contract
salary: $ per hour
work hours: 9am to 6pm
education: High School
responsibilities:
Required Skills -
Helpdesk
Active Directory
Office 365
ITSM Systems
Work Under-Pressure
Customer Service
Job Duties -
Providing technical support: The primary responsibility of a helpdesk analyst is to provide technical support to end-users, whether over the phone, email, or chat. This includes troubleshooting hardware and software issues, resolving network problems, and helping users navigate through applications.
Logging and tracking issues: Helpdesk analysts are responsible for logging and tracking issues in a ticketing system to ensure timely and accurate resolution of user issues.
Escalating complex issues: If an issue is complex or beyond the scope of the helpdesk analyst's expertise, they will need to escalate it to the appropriate team or level of support.
Documenting solutions: Helpdesk analysts must document solutions to problems in a knowledge base or similar system, to facilitate quick resolution of similar issues in the future.
Providing user training: Helpdesk analysts may also be responsible for providing user training and education on how to use various software applications and systems.
Maintaining hardware and software: Helpdesk analysts may be responsible for maintaining and updating hardware and software, including installing software updates, patches, and drivers.
Working with other IT teams: Helpdesk analysts often work closely with other IT teams, such as network administrators, system administrators, and application developers, to resolve technical issues and maintain systems.
Ability to handle and prioritize interactions throughout the day
Customer Follow-Ups
Job Requirements -
Have a quiet place to work
Have decent home internet speed without latency/internet dropping issues
Be attentive in the Google Chat
Active Directory Experience
Citrix Experience
Office 365 Experience (or generally any office experience)
No WiFi - Hard wired (ethernet) connections only
50+ WPM
Desired Skills & Experience -Technical knowledge: strong technical skills are essential for helpdesk support, including an understanding of hardware, software, and network troubleshooting.
Communication skills: Helpdesk support requires excellent communication skills, both verbal and written. You should be able to explain technical issues in non-technical terms and be able to listen actively to users' problems.
Customer service skills: Good customer service skills are important, including patience, empathy, and a willingness to go the extra mile to help users solve their problems.
Problem-solving skills: As a helpdesk support professional, you should be able to think on your feet and quickly identify and resolve technical problems.
Organizational skills: Helpdesk support requires excellent organizational skills, including the ability to manage and prioritize multiple tasks and issues at the same time.
Documentation skills: Accurate and thorough documentation of helpdesk support tickets is important to track user issues, identify trends, and develop solutions for common problems.
Experience with helpdesk software: Familiarity with helpdesk software, such as ServiceNow, Zendesk, or Freshdesk, can help you manage and track user support tickets more efficiently.
Multitasking abilities: Helpdesk support often involves multitasking abilities, as you may be working on several issues at once, so being able to juggle multiple priorities is a must.
Continuous learning: As technology is constantly evolving, a willingness to continuously learn and keep up with the latest trends in IT is essential for any helpdesk support professional.
Prefer 1+ year of helpdesk experience, but not required if they have IT knowledge/training
**NOT REQUIRED, but nice to have**
Technical certifications: Technical certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) can be an asset in demonstrating your technical knowledge and skills.
qualifications: